FastCover Travel Insurance Review

I was overseas and had to have an emergency operation. The most amazing response from this company. From the get go they were there to help and made everything smooth and less stressful. They were always on the front foot ahead of the situation so I did not have to concern myself with the details but on my operation and recovery. Not only did they consult with the doctors and hospitals but would check in on me and ask how I was doing and if I needed anything. They were always professional and helpful and made it feel as if I had someone in my corner as I was in a foreign country this was extremely comforting. They made the whole process of my incident to the operation, recovery and was there with me all along the way until I could safely return home. I would highly recommend this company for anyone who is looking to purchase travel insurance.

I will never buy Fast Cover Travel Insurance again. They rejected every claim. My new iPad screen cracked. They said it was wear and tear - Fast Travel said I couldn't claim. The wheel broke on my new luggage. They said it was wear and tear - Fast Travel said I couldn't claim. <br/><br/>My flights were cancelled multiple times when I was in Nepal. I was unable to make a claim because Fast Cover Travel required THE AIRLINE to provide a letter explaining the reasoning for the cancellation. After several attempts to procure the letter from the airline (with no luck), I tried to explain the situation to Fast Cover Travel - they didn't care. If I didn't have the letter, I couldn't make the claim. <br/><br/>Lastly, I lost/accidentally left my sunglasses on a bus. Couldn't claim. Here is the list of exclusions. Feel free to read through them. As far as I can see from the exclusions, it's impossible to claim on something you have lost. <br/><br/>a) when you do not leave your luggage and personal effects in a secure place; or<br/>b) leaving your luggage and personal effects with a person you did not know prior to commencing your trip; or<br/>c) leaving your luggage and personal effects with a person not named on your Certificate of Insurance or who is not a travelling companion; or<br/>d) leaving your luggage and personal effects where they can be taken without your knowledge, including but not limited to on the beach, poolside while you swim, in the seat pocket of your plane seat and includes if you are asleep and your belongings are taken without you knowing; or<br/>e) leaving your luggage and personal effects at such a distance from you that you are reasonably unable to prevent them from being taken; or<br/>f) forgetting or misplacing your luggage and personal effects, leaving them behind or walking away from them.

I found it easy to find the info I needed to work out if it was I wanted for my trip. A quick process too.

Very easy to understand travel insurance for a trip I had to Europe. Getting a quote was very fast so I could compare.

Easy to navigate and see what each level of cover includes. I chose the full comprehensive cover as it includes the COVID coverage. <br/>Only problem I had was the attachments to the email sent out to me after I bought the insurance was compromised and couldn't be viewed on my mobile device.

They wouldn't pay out anything if your flight was canceled due to operational reasons. Stuck with having to pay for a whole extra day overseas and insurance doesn't cover you? Never seen anything like this before. Won't ever use or recommend them again.

I have used Fast Cover Travel Insurance in the past. I did however compare the various other policies prior to purchasing this cover and hence I was happy to go with this company once again, as it ticked all the right boxes for me!

Just finished taking out my travel insurance with Fast Cover.<br/>It was very fast and easy.<br/>Their responses to a few email questions I had was amazing.<br/>The price was good.<br/>Very happy

I submitted claimed that my wife has been sick on holidays.First Cover Travel Insurance gave me time frame.They pay my claim money on time with any further questions.Great value great service.I like there service

Great supportive staff who were very knowledgeable about the product. Gave good direction and suggestions about cover we would need with car rental, snow sports and general travel.<br/>Professional team

We had to cancel our insurance because our dog Lili suffered a serious accident that required immediate surgery and we now have 12 weeks of rehabilitation. It is important that we are home to ensure that Lili has best chance of recovery. WE had to cancel our insurance. We were entitled to 60% refund under their Product conditions but after Ashly (fantastic employee - excellent customer service and empathy) spoke to her manager the refund was increased to 100%. No need to forward supportive documentation. Will we use fast cover again? This was our first experience with them after being with another Insurance Company for 30+ years. I doubt we will get to 30 years but that’s more to do with my lifespan not theirs, but we now will be long term loyal customers. We run a successful Property Management Business for the past 40 years with loyal clients & customers and it has been successful because our core values are based on the same lateral and empathic solution displayed above. Thanks again.<br/> Postcript: Most workers are trained to simply do their job within their designated parameters - not budge or be flexible. It is refreshing to see a worker - Ashley taking initiative in this way. These days it is not something you see in workers. Thanks Ashly and hopefully she receives feedback from Management re this review. Regards <br/>Paul, Valerie, Ollie & Lili <br/>Domain Rental Management <br/>Hove South Australia

Unfortunately my experience with FastCover travel insurance has been absolutely awful. During my travels I needed to see a GP and get a script for antibiotics. I submitted my claim the next day with all of the documentation I was told to collect. FastCover outsource claims to a 3rd party business, who sent me a generic email that my claim had been received and to allow for 10 business days before a decision has been made. 12 business days go by with no communication, so I follow up with emails, I eventually get a reply stating that the increase in claims has increased now that travel has recommenced post pandemic and to allow another 10 business days...which I did.<br/>I email again, wanting to know where my claim is up to, I get told my documents were uploaded in the wrong format and if I could resend them in a different format, which I did on the same day.<br/>More weeks go by, all of my emails requesting updates go unanswered by the claims assessor. I sent a very angry email to FastCover this week demanding an update before I take my complaint to the state Ombudsman. I miraculously get an email from the claims assessor stating they were still waiting on me to resend my documents in the right format. I replied stating that I had already done this and included a screenshot of this claims assessor even acknowledging receipt of the resent documents. And this is where I am up to now, no doubt the saga will continue!<br/>I hate to think if something serious occurred whilst I was overseas and needed more from this travel insurance company then just a short 15 minute GP appointment. <br/>Highly incompetent and if I hadn't been constantly emailing and trying to move it along, my claim would have been ignored. Please save yourself the money, time and frustration and go with another travel insurance company who know how to do their job instead of evading travel claims.