Oliver
January 2013
Got questions?
Frequently asked questions
How many people can I include in my policy?
You can only purchase insurance for parties of two adults and up to 10 children online. If you have a larger group, call Fast Cover to see how many additional people can be added to your policy.
Am I covered if I go on a cruise?
Yes, you are covered for cruises by purchasing Plan M or Plans A, B, C or S and selecting Cruise. If you are cruising Australian waters you must purchase region 2.
Am I covered for skiing and my equipment?
Yes if you purchase Comprehensive Policy including Snow cover. Purchasing the Snow Travel Insurance policy provides cover for off piste skiing, snow cat skiing, heli skiing, advanced terrain and snow-mobiling. It covers you for ski equipment, prepaid ski passes and ski hire and lessons.
Can I pay to reduce or cancel my excess?
You can remove the standard $200 Excess to $0 or reduce the excess amount to $100 on Plans A, B, C, E, M or S by paying an additional premium. There is no Excess on Domestic policies & Plan D.
What additional extras are there?
Fast Cover allows you to add on a Cruise option. The Comprehensive Plans also let you add on a snow option. On most policies, there are options to adjust your Excess levels, increase the cover on specified luggage items, add on an Adventure Pack, Golf Pack, Bicycle Pack or Rental Vehicle Insurance Excess.
Am I covered if my tour company collapses?
No, Fast Cover doesn't provide protection from insolvency.
I'm not an Australian resident- can I buy cover?
This policy is only available to travellers who are permanent residents of Australia unless otherwise agreed.
What size moped or motorbike am I covered to ride overseas?
You are covered to ride a moped or scooter with an engine capacity of 50cc or less if hold a current Australian drivers licence or drivers licence for the country you are riding in. For a moped or motorbike with an engine capacity greater than 50cc you must also hold a current Australian Motor Cycle Licence or motor cycle licence for the country you are riding in to be covered.
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
If you decide to lengthen you trip you can do so for up to 12 months. Call Fast Cover on 1300 409 322.
Do they cover for my rental vehicle excess?
Fast Cover will reimburse the rental vehicle excess or the cost of repairing the vehicle whichever is the less if, during the journey, the rental vehicle is involved in an accident or is damaged or stolen while in your custody.
Who underwrites them?
Fast Cover is underwritten by Hollard, one of the world's leading insurers.
What's their cooling off period?
14 day no questions asked money back guarantee.
Where are they based?
Level 31/31 Market St, Sydney NSW 2000
I have been associated with Fastcover for quite some time now and have not really encountered any trouble as such. Everything has been smooth.