Cover more Travel Insurance Review

Just not worth the hassle, impossible to talk to anyone about a claim, on hold for an hour and then line simply goes dead. They don’t respond to emails, just make everything as awkward as possible in hope you’ll lose interest. Complete rip off, my claim appears to be just not progressing,

Just not worth the hassle, impossible to talk to anyone about a claim, on hold for an hour and then line simply goes dead. They don’t respond to emails, just make everything as awkward as possible in hope you’ll lose interest. Complete rip off, my claim appears to be just not progressing,

Cover-More is happy to take your money. Just don't expect to be able to contact them if you have a claim or need to speak with someone. <br/><br/>Calls to their customer service go unanswered or are disconnected after waiting on hold for up to 2 hours.<br/><br/>There is no use in having insurance if you are unable to claim when the time comes.<br/><br/>You are literally paying for nothing.

I tried for 2 weeks ringing this Insurance Co, 7 times, waiting in excess than 2 hours each time for a representative to answer. One of these times I actually got down to be 5 on the waiting list and was cut off.<br/>Then today I was determines to walk around with the phone in my hand. Outrageously it took 7.5hrs to finally speak to someone. There were not concerned about the length of time and the inconvenience that it caused.<br/>I even sent them a message through their website, which I never received a reply either.<br/>All I wanted to do was to change me travel date, which there is no login on website to do this. <br/>But I was so frustrated at the end that I ask for a cancellation and refund fund of policy, so I could go to another travel insurance co, that would give me better customer service.<br/>Then the representative told me that the Supervisor wanted to speak to me, so I was put on hold for another 40 minutes and the hung up on. <br/>NO I AM COMPLETELY DISSATISFIED WITH THE SERVICE IN ALL ASPECTS NOW.

I tried for 2 weeks ringing this Insurance Co, 7 times, waiting in excess than 2 hours each time for a representative to answer. One of these times I actually got down to be 5 on the waiting list and was cut off.<br/>Then today I was determines to walk around with the phone in my hand. Outrageously it took 7.5hrs to finally speak to someone. There were not concerned about the length of time and the inconvenience that it caused.<br/>I even sent them a message through their website, which I never received a reply either.<br/>All I wanted to do was to change me travel date, which there is no login on website to do this. <br/>But I was so frustrated at the end that I ask for a cancellation and refund fund of policy, so I could go to another travel insurance co, that would give me better customer service.<br/>Then the representative told me that the Supervisor wanted to speak to me, so I was put on hold for another 40 minutes and the hung up on. <br/>NO I AM COMPLETELY DISSATISFIED WITH THE SERVICE IN ALL ASPECTS NOW.

I recommend to anyone pay the money for insurance seven corners . never go with cover more as they will try anyway to get out of paying your hospital bill. <br/>I went in to hospital for breathing difficulties and had a negative Covid results. When I went in to the hospital they said I was positive for Covid. Straight away they said they will not cover me as I have Covid, they didn’t even look at my case or assess it just saw Covid emailed me back the next day said denied the claim then I resubmit again said the same thing. <br/>IM TELLING EVERYONE DO NOT GO WITH COVER MORE.

I bought an annual multi trip premium policy with covermore for 2 years running, but when I got stranded abroad due to the corona virus, my 3rd annual policy was up for renewal.<br/>I phoned the office in Australia while I was still abroad asking if I could, (a) renew my policy and (b) would my cover still apply as according to the wording on the policy I would be if I was unable to return home if the circumstances were beyond my control?<br/>I was informed that because I was currently out of Australia then they would NOT renew my policy.<br/>Being a senior citizen is the very reason for buying a travel insurance policy as my risk of becoming ill and requiring medical assistance is increased.<br/>I was shocked and appalled that they could leave me in a vulnerable predicament.<br/>Today I phoned the office as I have finally managed to return to Australia, and asked to speak to the manager to discuss my concerns and was told that I could expect a call from that person somewhere from 24 to 48 hours.<br/>Even outlining my case to the person at the call centre, that's the best they could treat what had been up until now a repeat customer by not immediately allowing me to speak to the manager or someone in authority.<br/>As such I would never recommend this company to anybody and I will make it my business to convey this to my many family and friends about the disgusting service I received. NO MORE COVERMORE

NEVER use this insurance company. They make it seem like they will insure you but in the VERY fine print they cover next to nothing. <br/>I had someone die, and I couldn’t go away anymore. Apparently that’s not a good enough reason. They refund you for cancellations, and I quote: “if it’s a situation that is out of your control”. I guess it’s my fault they’re dead then. I guess I could control that huh :) <br/>And I will literally crap all over their name on every social media, every forum, every person I meet until I get my money back.

Due to AUS government entry restrictions my overseas flight got cancelled. YouGo travel insurance (Cover-More) offered no reimbursement for cancellation of flights blaming on the "pandemic" and use very good strategy around so many grey areas in the policy so they can use to avoid any payment. Before taking this policy I was told by customer representative that I won't be medically covered if I contract the virus which was fine with me, understood that part, NO ONE mention any other scenario, just no medical cost in case of catching COVID. Insuring your holiday with this company would be an utter waste of money.

so last year me and Shelley thought to our self lets have a nice little wedding in in late April/ early may, hired a beautiful 12 bed villa costing close to 9k Aus for the venue in bail, <br/>got canclation cover insurance through Cover-More Travel Insurance back in October, just incase anything happened, now they won't cover anything, so looks like not getting married anymore and just throw the last 2 years of saving away. and with 2 little boys 3 and under, and some member of our family in the high risk zone for the coronavirus, the lovely people at cover more would rather we put the young and elderly at risk rather the payout anything, insurance companies a crooks, the lest they could put on a balaclava's and try beat me for my money lest I might have a chance of keeping some of it

On the day we were due to fly out to Europe my husband was bitten by a white tail spider and ended up in surgery instead of on our flight. I rang Cover-More the next day and explained the situation and the staff member was very helpful and understanding. In between many hospital visits and contacting various suppliers in Europe I completed the claim form which was easy and direct. From the day I made the claim to the day I was paid out I had excellent customer service and could find no fault with the company at all. When the payment came it was within two months (I'd had to wait for o'seas paperwork to come through) and Cover-More paid to the exact cent of my claim. We've used them a number of times since and will continue to do so. I have a number of pre-existing conditions and they've covered me for them each time.

Whilst overseas, I somehow got a bug that resulted in my having chronic diarrhoea for 6 months. I went to hospital in Nepal and was admitted overnight under the advice of the Assist team at Covermore. They told me when I woke up that my GOP would be sent through and I would be able to leave. I had to wait the entire next day and missed my onward travel because they couldn't deliver as promised. 4 Months Later I am trying to claim reimbursement for an entire series of medical issues that followed where I cooperated at every time with Covermore's wishes. Even when they sent me home, I paid for my own flight and returned to Australia. They now claim that the rest of my trip can't be reimbursed. This contradicts the advice I received over the phone by multiple staff members of Covermore when they told me I had to return home or I would be unable to be covered if I kept travelling. I did what they asked of me and now am deeply out of pocket as a result of their disorganisation.