Budget Direct Travel Insurance Review

Two days into our holiday in Italy in May 2017 my father suddenly passed away. Our family arranged our flights home for the funeral. Budget Direct has refused to reimburse our travel expenses because he was prescribed medication between April 2016 and November 2016. He was 84 years old had been in good health (not in hospital for 2 years prior). We took out travel insurance in November 2016 as we booked our flights. So make sure you have knowledge of all family and friends medications before you think about using Budget Direct!

Submitted a simple claim usin their paperwork with all original documentation. They contacted me and said it was the wrong form (even though it was from their website) and then continuously lost all my original information and refused to pay out. Do not use these guys. They are cheap but do not pay out on claims.

I have always purchased travel insurance and tried to find the best deal. Budget Direct was a little more expensive this time but the benefits seemed good value.Having never made a travel claim before I didn’t realise that it’s about the claim, not the cost.Their process takes ages, they ask for extra documentation then make you wait 10 business days again, you call them and get no support, clarity, or timeline. It’s really horrible.Next time, I’m going with AAMI (if they even have travel insurance) - the extra $20 would be worth it for an easier process if i ever need to actually USE the travel insurance again.

If you have to make claim because anything can happen on the road budget direct is really bad cut corners and take longer I would say pay little bit extra go with reputed insurers

I was unsure of using Budget Direct at first but I trust them with my car insurance so thought I would trust them with my travel insurance too. Unfortunately I had my phone stolen within the first 2 weeks of my holiday. I filed a claim a few weeks later and the email commutation with Budget Direct was excellent. They were speedy with replies and very helpful. I had the Money for my claim before I even flew home. Thank you so much Budget Direct team, I'll be sure to pass on the good word and will be using you in the near future.

Tried to settle a claim while in Singapore and felt like the process took forever. Each time we had contact the different people we spoke to had to be reinformed of everything. We'd send all required documents and then the next person we speak to needs them sent again. One person would say one thing, so we make plans and then they change their mind. Painful company, like piling teeth when making a claim. Avoid!

Luckily I double checked to see if I would be covered with a Budget Direct policy for myself, if my adult daughter who has a pre-existing condition should become ill. The answer is no because I knew about her condition. Luckily nothing happened on past occasions when I took out the same policy not being made aware of the small print!

Never heard from them, nor saw the benefits - therefore I'm not sure what 'good' insurance is! I think more communication, an email to compare why certain insurance is better over others. That way you can compare what would be suitable for you.

Upon seeing the Captain Risky on television, I noticed that Budget Direct also offered Travel Insurance so I took a look. What I received was a wonderfully user-friendly website with plenty of support and aides to assist me in my journey. I called in to ask for an elaboration of a certain part of their product and the lady on the phone was friendly and informative. I'm thinking of going on a cruise next so I will definitely take up their insurance again in the near future!

We headed off to NZ not knowing whether we needed Travel Insurance or not but realised that a foreign country posed certain risks. Budget Direct were able to walk us swiftly through the process and ensure that our minds were at ease - exactly what we needed! Will definitely go with them next time! They're the best and their reputation precedes them.

I have never purchased travel insurance before but thought of Budget Direct because of my motor and home policies with them. The application process was very user-friendly and informative so I had complete peace-of-mind prior and during my NZ trip. I wanted to ensure that I was covered by a reputable company who weren't going to charge me through the nose and I got just that. Will recommend this to family and friends!

Not only did I get a great price for this product, the customer service and speed of response from Budget Direct was fantastic especially when I requested to extend my trip. I will go back to Budget Direct again when I next need travel insurance.