Budget Direct Travel Insurance Review

They requested same docs more than once and info not required for my claim. <br/>They have 10 days to finalize the claim. On the 10th day, the contacted me requesting more info. Then, it restart the counting... To make the payment, same thing... <br/>In a summary: postpone as much as possible... It is not acceptable how they are complicating my process. I should have received the payment a month ago...

Budget Direct refused our claim due to our son being diagnosed with a major health issue and his specialist asking us to postpone our holiday as he would need our care. Were informed that this was under general exclusions.We have a letter from his specialist stating this.

Tried to claim my right for medical bill in indonesia. The guy from claims department said i need pay excess for $200. The hospital bill only cost $80. What a greedy company. I used other insurance companies before. It was amazing experience no excess fee for medical and hospital bills. Only pay excess if i lost item. But i thought i give it a try this so called "budget travel insurance" which turned out so disappointing. Please shop around guys. Don't even touch this company.

I wish there was minus in rating system I would have given them -1. Such horrible customer service, nobody knows what they are doing, never go with this company sure you will regret it. Very bad experience with these people, waste of time and talk.

Claiming is a nightmare. If I could rate lower than a 1, I would. It seems really simple and easy at first. They say all the right things, tell you just what you want to hear, and after medical issues on an overseas holiday it just seems like great service. “Seems” is the word here, cause it is an absolute nightmare actually getting anything paid. Seven months after my first claim I’m now receiving debt collector letters from the hospital, cause they don’t reject your claim, they just don’t pay it. I’m now seeking advice from the Financial Ombudsman Service and want to warn anyone to think twice. Nobody I know or have any influence over will ever use budget direct.

The whole claim process is a joke and their claims staff continually give you the run around so as they don’t have to pay out!! Will never use again and certainly never recommend!!!

Lost my bag and tried to claim but it was rejected easily by the company. Do your research before buying travel insurance. I am very confuse to what is included in the insurance.

I have used budget quite a few times for both domestic and international. I found their policies to be great value for money. Their service before during and after travel to be excellent. I have also had claims experience and found this to be fast for the help required and a quick turnaround for out of pocket expenses. I haven’t hesitated to recommend them for all your travel needs.

I was recommended Budget Direct from a friend who has used this insurance many times and on her recent trip had a claim where she received efficient service. I went online to get a quote and I was so impressed with the price of the policy. I read the PDS and was pleasantly surprised at everything the cover provided. I even got an option for no excess. <br/><br/>I would definitely use this policy again in the future and do recommend it.

I’ve taken budget directs travel insurance with me from Miami Florida to Sydney and everywhere in between. I’ve used their product for 4 years. Value for money is exceptional and having that peace of mind that I’m backed by quality insurance. I am lucky in my travels that I have never had to take out a claim but I know if I need to I have a great travel insurance to do it.

Bought my policy for Bali online, which was quick, easy and cheap. Liked the option to select excess and cover options. Our flight was delayed almost 48hours due to an engine issue. On return we called Budget Direct who were super helpful, explained the process and emailed the form to us. Returned the form via email the same day and was paid shortly after - even better was no excess applied for travel delay claims!

Great sales team, promise the world. Even better claims team, reject reject reject. Lost a bag, thought that since they advertise they will cover lost luggage you take with you, all would be covered, the wording in their PDS is written in a way it can be twisted by the claims dept to reject anything and everything possible. Unfair and unhelpful.