1Cover Travel Insurance Review

I spoke to a guy on the phone about whether my change of flights cost could be covered as my Grandmother was diagnosed with brain cancer while i was away and i needed to get back asap to say goodbye. He didn't say "sorry to hear" or anything of the kind, just said probably not because she was "sick" before i left (she was in remission) so they wouldn't cover it. Luckily Jetstar were more than happy to do me a deal - would not recommend 1cover.

Had our claim assessed within 5 days and refund hit our account in under 2 weeks. A couple of items weren't claimable but a clear explanation given. Will definitely use 1cover in future.

2 days to respond to an email. What a joke. <br/>And you make it very difficult to extend policy, you guys emailed with offer to extend the policy and do it online.. but when we went to that page it had message saying we had to contact you guys. Why bother emailing the link in the first place if you won’t allow that method? Never again

I will never use 1cover again. We had a terrible experience. It took them for ever to review our claim and I had constantly write to them to know the status. We came back in January still waiting for a claim submitted in October!!!

Helped us through our claim the whole way. <br/>Made it clear what we had to do and replied back very quickly when we asked for help.<br/>We can highly recommend 1 Cover for all your travel insurance needs.<br/>Thanks again to the whole team.

No fuss claims process. Made it quick and easy for me to apply and great customer service. Would go with these guys again.

As a senior, finding a reasonable travel insurance company is very expensive. 1 Cover ticked all the boxes and I will continue to use them.

Won't ever use 1Cover again - had a legitimate claim, which was only around $500 and yet they made the process incredibly difficult. The first instance was a blanket refusal and I had to quote their own pds for them to even look at the claim. Disappointing experience - but i guess not surprising given its an insurance company!!

I took out two insurance policies for cruises to Melbourne Cup & PNG. At the time I was verbally informed there was a $3,000 excess payment for any claim associated with any pre declared medical condition (I declared that I had a pre medical condition ITP) I accepted this advised concerning the $3,000 excess. Prior to the Melbourne Cup cruise I was diagnosed with cancer that need immediate treatment, this meant that I had to cancel both cruises. When making a claim I was informed that the $3,000 excess applied to ANY medical condition that caused a claim against the insurer. In my opinion this might be technically correct but it is morally wrong with what I was told at the time of arranging insurance.

Easy to get a quote good cover haven't had to claim yet but i can't see any problems but time will tell.

This was my first claim of travel medical insurance and I was expecting it to be complicated and to have to fight and justify my claim. My actual experience was the opposite - I am so impressed that I uploaded my claim with the supporting documents and it was so easy,but the next step was an email from 1cover advising me the claim was approved and the money out laid would be returned to my account within 14 days. <br/>Absolutely exceeded my expectations and will renew my policy with pleasure and peace of mind.

We have used 1Cover twice now and even through we have never had to make a claim it was good peace of mind that we would be covered. The product was great and easy to understand. The online process was very quick and simple. We would highly recommend 1Cover and we will definitely use them again for our next holiday in May..