1cover Travel Insurance Review

We recently took out 1Cover travel Insurance to go to Europe. In Santorini we hired a Quad bike as this is the most common mode of hire transport on this <br/>Island. Unfortunately we had an accident. We immediately called 1cover for assistance as there was a dispute over what we should pay. We were told as it was Sunday no one could help us unless it was a medical emergency and to call back the following day. We were then forced to Pay One Thousand Euro on the spot or go to Jail until the judge was available, so naturally we paid. I spent our next two days of our 3 day trip to the Island getting police reports, receipts, quotes etc so I could support our claim. I also emailed 1cover that day explaining every detail and got a reply telling me what I needed to provide to claim. At NO TIME was I told they didn't even cover bikes. I then emailed 1cover on my return to Australian checking what else was required by them to claim and spoke to them on the phone. Again I was not told I was wasting my time. I got documents in Greek translated and went to great trouble. After not hearing back from 1Cover in the ten day time frame I rang them. After 43 minutes on hold I was told the policy does not cover bikes and to read the PDS. Great! Firstly the PDS tells you want vehicles it does cover but no where does it say "we Don't Cover Bikes", secondly nobody previously told me all my efforts were in vain and that I was wasting my time.<br/>Still 3 weeks later I have had no formal response to my claim. Thanks for nothing Alliance. I will never use you again and as I work in the insurance industry I will sure to spread the word about your poor service and misleading information.

Another great holiday with peace of mind, even when saying no to the expenses excessive reducing insurance the car rental companies have on offer. I am telling all my friends and will continue to take the cover out.

Very unhelpful when it came to my claim. Basically told me to just claim through my sisters insurance, even though it was something to do with me. Worst company I've ever dealt with. 0/10 would not recommend.

I am very happy with the final result and also the support I received overseas from both your medical assistance team and also claims staff.<br/><br/>It is always difficult when you have a health problem overseas so it was great to have the backup.<br/><br/>I have recommended 1 Cover to a Number of people since my return.<br/>

It was comforting to know that I could afford to have 1Cover Travel Insurance. When the unthinkable occurred & I needed to claim against my policy, any apprehension I had about being treated properly was swept aside by 1Cover staff. Most helpful & reassuring, they were on my side! <br/>Loved that. ????

In February I had 2 simple, petty thefts in Asia, for both I submitted police reports, completed claims form & credit card receipts. <br/>Since then, I have sent over 16 emails to 4 different people. I have put in writing 4 MORE times re-explaining the events to 2 different employees (+ police reports) and still I have not received 1 cent. <br/><br/>I paid for 1 YEARS insurance, ($1300 approx) was robbed $1550, their deductible of $200 and they want to pay me $190 ?????????????? <br/><br/>BTW: I still haven't been paid 1 cent. Stay away from this company, they are incompetent & don't answer emails and will do everything to delay or not pay. I have had travel insurance on and off for 30 years and never before had a problem.

While looking for insurance for our holiday to Europe, 1cover had the best price I could find. When my husband got sick in Greece and had to spend a couple of days in hospital, they were 100% supportive over the phone. Once we got home the claim process was simple. I have used 1cover every time I have been overseas since.

We found out when we made a claim because of a family emergency that they would not pay our claim because the emergency, my father being admitted to hospital just before we were to travel & subsequently dying, was too old. My father wasn't travelling with us but they had a clause right at the bottom of their PDS stating that in any claim for a personal emergency the person must be younger than 85 years old.. I will never use this company again, I don't think they were fair or reasonable as the clause they refer to is hidden at the bottom of the PDS and who would have thought that they would put this as an exclusion!!! Just beware it is a horrible feeling being told you can't claim, your father was too old !

Our policy doc was not checked by us until we got an email asking how the holiday was...what? We haven't been yet! Someone has put the wrong month on the policy and 1Cover refuses to correct it. Buy another policy they say and won't refund our money. Hardly the type of business one could recommend to family and friends. Poor form!

My experience with 1Cover was disgusting. After the natural disaster of Typhoon Haiyan we had no choice but to cancel our trip with the assurance by 1Cover staff that we would have full coverage.<br/>In claiming our cancellation fees and lost deposits we were not covered for our losses as they said our cancellation was a simple 'change of mind' despite the fact we were told otherwise and the country was in ruins. <br/>Do not use 1Cover.

Excellent with original phone enquiries.<br/>Excellent with price.<br/>Excellent with policy issue.<br/>Excellent with claim handling.<br/>These are the sorts of experiences we expect from an insurance company. Well done! Thanks.

Tried to extend my policy the day before it expired. The 1cover system responded with errors after multiple submissions to extend. Credit card has no issues. Emailed them, was provided a different quote that was $62 _more_ than I was quoted online. Long story short, after over 15 emails back and forth over the day trying to pay them (they all went home once their work day was over so I had no response for hours), the clocked ticked over and I was left without cover.<br/>Fully aware of what had happened, 1cover then offered me a 'Residents Already Overseas' policy for $200 more than the original online extension quote, with a 7 day waiting period, and told me now there was nothing they could! Yes, really. I bought a new policy with World Nomads instead.<br/>I can't imagine how I'd be treated if I had to make a claim. Buyer beware.