1Cover Travel Insurance Review

My friends and I always use one cover as it is great value for money and cheaper than other big name companies - thank you for making it affordable

When I needed help most, 1Cover really came through for me, covering all hospital and ambulance costs. The staff were very caring, kind and most helpful. Recommend this insurance wholeheartedly. Thank you so much.

I was glad no one got sick<br/>Glad to have cover if someone got sick.<br/>Peace of mind having cover but not using especially for the Family members.

I used to be a travel agent for 13 years pre Covid. We always sold a different insurance company but after researching 1cover and having positive feedback from a few friends who have used them we took out their cover for the first time.<br/>My son become ill and we initially thought it was Bali belly but the doctors came out to our hotel room the morning of day 2 and couldn't find a vein to put an IV drip in we decided to take him to the hospital. <br/>We were advised the cost could be approximately $12000 which we could have paid up front and claimed later but after a quick phone call with Melissa/Michelle ( I apologise I was very stressed and am unsure if it was Melissa or Michelle!) she advised they would send immediately confirmation to the hospital they would be covering the cost. Surgery was done a few hours later and we were constantly in contact with 1cover by them calling us to make sure he was ok and everything was taken care of.<br/>He recovered wonderfully and 1cover continued to contact us by phone to make sure he was going well and even emailed upon our arrival back in Australia to make sure we arrived home well.<br/>I cannot recommend them enough. The staff we talked to were caring, prompt and efficient and although I have travelled extensively over the past 27 years this was the biggest claim I have ever made ( others being lost luggage etc)<br/>As we travel overseas twice a year I will from now on only purchase their insurance. It was also half the price of the other companies I used to use!

We took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical issues arose, and the doctors advised we should change our travel dates. We put in a claim to get at least part of the expense of changing dates back through the insurance but they will not pay. They have questioned our integrity and basically made me feel like i have somehow made up the whole situation just to get money from them. I feel utterly despondent. This is the first holiday my husband and I will have had alone in more than 21 years. I was so looking forward to it. The attitude and behaviour of this company are unacceptable. I feel like i have been discriminated against and treated like i simply do not matter. Although we will still manage to take the holiday, the extra costs for the change of dates is adding up to almost what the whole holiday cost in the first place. Puts a real dampener on the excitement. I do not and will not ever recommend this company to anyone for insurance purposes.

After supplying all the relevant paperwork required to support my claim, it was reviewed and I had an answer with a week. The claim was then paid a couple of days later. Everything was went as smooth as possible. Would highly recommend 1Cover based on my experience.

Claim was made for a missed flight resulting in needing to buy a new ticket and that was not paid. What's the point paying for travel insurance when it wasn't covered.

Fast, efficient and great options with the policy.<br/>All sorted within minutes on the day of travel. Highly recommended using 1 cover.

I feel at ease when I travel knowing that 1 cover is there to support me if I need it. I have had to make 2 claims in the past 10 years and the process was so easy. 1 cover was easy to deal with and covered all of my out of expenses. I wouldn’t choose anyone else to take out travel insurance with.

Due to sudden illness we couldn't travel, when we placed the travel insurance claim we received a speedy reply, the language and emphathy detected put our concerns at easy, the claim consultants were excellent keeping us informed of the claim progress.<br/>Very happy with the service and the outcome.

I was very relieved that I chose 1Cover on a recent holiday to far North Queensland. <br/>I had the unfortunate experience of having my holiday unit broken into and my Hire car keys stolen, and then the car stolen and driven into the ground. <br/>1Cover gave me all the information I needed to make my claim, and when I had questions gave me prompt, reassuring replies. <br/>I've since had my claim approved and been reimbursed thousands of dollars I'd paid to the hire car company. <br/>I'm so appreciative and would highly recommend this company.

I phoned the claims department and explained my situation that I wasn’t able to travel to my destination due to the situation over Israel and the person that I talk too addressed immediately to the sales team. I received an email from Mr. Uday from sales team and gave me an instruction through email the next day I’ve got my refund deposited into my account much appreciated the prompt action of My Uday