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American Express Travel Insurance Reviews

As a leading credit card provider, American Express is a trusted brand that prides itself on providing cover for all the essentials. With 24/7 customer service and a well-priced, versatile range of policies, American Express provides cover that doesn’t compromise on care for every traveller. Policies are available to those under 89 years. Dependants travel for free with parent or grandparent. Underwritten by Chubb Insurance Australia Limited.

Overall rating 8.7/10

Customer Experience

10.0/10
10.0/10

Value for Money

7.0/10
7.0/10

Claims Experience

9.0/10
9.0/10
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Not the cheapest, but helpful and friendly

Review by aileen23 | 18 March 2013, 13:42 PM | 0 comment

I bought an annual multi-trip and had to make a claim last October. I had to jump through the normal... Read more

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Amex FAQ's

How many people can I include in my policy?

You can only purchase insurance for parties of four online. Call up American Express to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, you are covered for cruises. If you are travelling on a domestic cruise, you can take out the Bronze Plan, because you may be able to access overseas medical cover. If you are travelling on a cruise liner in the South Pacific, you can also take out the Bronze Plan, while cruises to other worldwide locations will require international travel insurance for the specific port of departure.

Am I covered for skiing and my equipment?

Yes! Purchasing the Winter Sports policy will cover you for up to $1,500 of ski equipment. In addition you will be covered in case of piste closure, weather and avalanche closure any for any unused winter sports costs.

Are kids covered for free?

Yep! You can take your kids along on your next adventure and insure them under you policy provided they are under 18 and not in full time employment. 

Can I pay to reduce or cancel my excess?

No. You must pay an excess.

What additional extras are there?

American Express provides you with a range of optional extras such as Winter Sports Cover or Golf Cover.

Am I covered if my tour company collapses?

No, American Express does not cover for insolvency.

I’m not an Australian resident- can I buy cover?

No, this policy is only available to travellers who are permanent residents of Australia unless otherwise agreed.

What size moped or motorbike am I covered to ride overseas?

American allows you to ride a motorbike with an engine size of 200cc or less, provided you hold a valid license.  

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call American Express on 1800 139 149.

Do they cover for my rental vehicle excess?

American Express includes cover of up to $6,000 for the excess of a rental vehicle in case of collision, damage or theft.

What's their cooling off period?

14 days.

 

Who underwrites them?

Chubb Insurance Australia Limited.

Where are they based?

Sydney!

FOUR FAST FACTS

Under 89
Under 69
45 days
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