Zoom Travel Insurance Review

Was with another company but as I age the premium grew too much. Zoom offered similar cover for better price.

Very easy to navigate site and competitive rates. I did not need to make a claim but, due to the ease of use of the site, etc., I have used their service for another trip later this month.

I was trying to find travel insurance that covers an inland river cruise without having to get extras. This is it.

I regrettably had to make a claim after a difficult situation, and the claims people were incredibly kind in their dealings with me. Highly recommended.

I asked if one of the Adults in our party is covered for cancellation as she was not able to attend due to a car accident a few weeks before the trip began. I emailed the company on 11 November 2019 asking if I could make a claim, to which I had no response. I then made a claim on 12 November 2019 as I had no response from this company regarding my email the previous day. On 22 November 2019, I emailed the company again asking if I was able to claim as I had heard nothing about this claim for 10 days, to which they responded:- <br/><br/>"Thank you for your email. Your claim is currently being assessed. We will contact you once a decision has been made. If you have any furnther questions, please don't hesitate to contact us." <br/><br/>Given 10 days had already passed, for a claim of only domestic flights in Australia and not an extensive claim, I thought they had already had more than enough time to make a decision. <br/><br/>On 10 December 2019, I finally received a decline to my claim of $60 ($260 minus the $200 excess on my policy). So after 4 weeks and 1 day, the company FINALLY decided to give me the answer of no. I then asked them to take this traveller off the insurance policy and reimburese me the difference from 2 Adults to 1 Adult, as the second adult is no longer travelling and it is not needed. Guess what??? The Company has STILL not responded or refunded the difference.<br/><br/>I cannot rate the customer service of this company low enough for this company. <br/><br/>The silver lining to this cloud is, given I travel many times a year and often worldwide travel, I have found out NEVER to go with this company again due to the lack of Customer service. I will go back to my usual insurer Cover More as I once made a claim with them and they were exceptional, it was a huge mistake of mine to go with this company simply because they were a litter cheaper. NEVER AGAIN.

Fantastic support when needing to alter my policy ... nothing was any trouble for Grace; she was competent and professional in all she did to assist me.

Luckily all went well with my holiday plus I was able to enjoy it with peace of mind knowing I had excellent travel insurance with Zoom. Highly recommend.

Did not have a need to claim because everything on holidays went pretty smooth, but if I did have, I feel it would be quite smooth.

Zoom were very quick to respond to claim and quite easy to provide required information. Very satisfied with choosing this insurance company.

We had a trouble free trip , I don't how to rate zoom as we have never had to claim but it is reassuring to know that we have cover if something should go wrong .

Owing to an accident which resulted in injury we had to cancel our holiday several weeks prior to departure. Zoom handled and settled our claim for non-refundable fares promptly and very efficiently and Zoom have our highest recommendation.

The first phone contact was very clear, easy to understand, which helps to make a decision.<br/>We also were impressed by the welcome home email and that the company care about our experience. <br/>Our claim was handled professionally and very quickly, so we are very pleased, satisfied and certainly happy to recommend Zoom Travel Insurance. Doug and Vera Walker