Angie
March 2015
Got questions?
Frequently asked questions
How many people can I include in my policy?
The Travel Insuranz policy is ideal for groups such as school study tours / cultural trips etc because they can cover up to 50 people on one policy which saves time and hassle.
Am I covered if I go on a cruise?
Yes and what's more, there's no extra to pay.
Am I covered for skiing and my equipment?
Simply state the dates that you'll be skiing or snowboarding and you'll be covered for any snow sports accidents. There's no cover for snow sports equipment.
Are kids covered for free?
You can cover as many dependent children under 21 years on the same policy as the parents. The cost is the same as two adults buying separate policies.
Can I pay to reduce or cancel my excess?
No.
What additional extras are there?
There's a choice of policies to suit your budget and needs. There is an option to select one way travel.
Am I covered if my tour company collapses?
The Deluxe Plan offers insolvency cover.
I'm not an Australian resident- can I buy cover?
So long as you have been living in Australia for the past 3 months you can take a policy for travel overseas with Travel Insuranz.
What size moped or motorbike am I covered to ride overseas?
You are covered, subject to the policy terms and conditions, if you are in control of a Motorcycle and have a current Australian motorcycle licence, or you are a passenger travelling on a Motorcycle that is in the control of a person who holds a current motorcycle licence valid for the country you are travelling in. You are also covered if you are in control of a Moped or Scooter and have a current Australian motorcycle or drivers licence, or you are a passenger travelling on a Moped or Scooter that is in the control of a person who holds a current motorcycle or drivers licence valid for the country you are travelling in.
How long is their single trip cover for?
You can take out a policy from 1 day to 365 days!
Can I extend my policy from overseas?
For policies purchased while in Australia: Sometimes you decide that you want to stay overseas longer than you had originally planned when you bought your travel insurance. You can normally extend your policy whilst you are overseas up to a maximum period of 12 months in total from the date cover first started. For policies purchased overseas: Our insurance is appropriate if you are an Australian resident and are overseas intending to return to Australia on the date your policy ends. Therefore, the option to extend is not available.
Do they cover for my rental vehicle excess?
Under the Premier, Premier Plus and Deluxe Plans there is cover for car rental excess waiver.
Who underwrites them?
Travel Insuranz policies are insured by Berkshire Hathaway Specialty Insurance Company which is part of Berkshire Hathaway's National Indemnity group of insurance companies, providing global strength to give you peace of mind.
Where are they based?
Brisbane and Melbourne.
I had my purse stolen on holiday while cruising with MSC cruises, which had my 9ct gold bracelet inside it. I lodged a claim with Travelinsuranz's claims company Suresave. The claim was paid within three weeks of the original claim being lodged, following some more detailed questions. I was actually surprised that my claim was paid as I didn't think they would believe me that my bracelet was inside. Their questioning was thorough and I did provide as much detail as possible. Overall I was pleasantly surprised with the efficiency of the service.