David D.
July 2019
Got questions?
Frequently asked questions
How many people can I include in my policy?
The more the merrier right? Tick allows you to buy a policy up to 10 adults online.
Am I covered if I go on a cruise?
Yes you are. Here's a top tip: Even if you're travelling in Aussie water you still need to pick pacific.
Am I covered for skiing and my equipment?
Yes as long as you pay for their winter sports package. You're covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.
Can I pay to reduce or cancel my excess?
Yes if you pay an additional premium with their excess eliminator when you purchase your policy.
Am I covered if my tour company collapses?
Yes, they cover for the financial default of a travel insurance service provider. T&C's apply.
I'm not an Australian resident- can I buy cover?
No, only available to residents.
What size moped or motorbike am I covered to ride overseas?
No limit on bike engine size, however different conditions apply to bikes over 250cc and more.
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
Having too much fun? No problems! You can extend your policy as long as your initial policy has not expired. Just give them a call on 0293333964.
Do they cover for my rental vehicle excess?
Yes, for up to $4000 in their Top policy.
What is their cooling off period?
14 days.
Who underwrites them?
This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (Tick Travel Insurance) as its authorized Representative to deal with this insurance product.
Where are they based?
Sydney!
I was actually told to avoid this company and wish I’d listened. They have earned their awful reputation. Confusing, misleading hidden fees, terrible rude customer service.