Chris S.
August 2019
Got questions?
Frequently asked questions
How many people can I include in my policy?
Tick allows you to buy a policy up to 10 people online.
Am I covered if I go on a cruise?
You are if you purchase a Cruise or Annual Multi-Trip policy.
Am I covered for skiing and my equipment?
Yes as long as you pay for their winter sports package. You're covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.
Can I pay to reduce or cancel my excess?
Yes if you pay an additional premium with their excess eliminator when you purchase your policy.
Am I covered if my tour company collapses?
Tick policies contain exclusions relating to financial default. Claims may not be covered due to this event.
I'm not an Australian resident- can I buy cover?
No, only available to residents.
What size moped or motorbike am I covered to ride overseas?
You are covered to ride a bike up to 500cc if you hold a licence to operate the motorcycle in the country you are travelling in and hold the equivalent licence in Australia.
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
Having too much fun? No problems! You can extend your policy as long as your initial policy has not expired. Just give them a call on 0293333964.
Do they cover for my rental vehicle excess?
Yes, when the Silver and Gold level of cover is selected and must be one of the following vehicle types:
- Campervan or motorhomes under 6 tonnes; or
- Coupe, 4WD, hatchback, minibus, people mover, sedan, station wagon or SUV; or
- Motorcycles or mopeds,
with less than 9 seats, owned by a licensed rental company or agency.
What is their cooling off period?
21 days.
Who underwrites them?
This insurance is underwritten by the insurer Europ Assistance Australia Pty Ltd, ACN 140 219 594, AFSL 552106, trading as Tick and other brands.
Where are they based?
Sydney!
The cost was so much less than other companies but covering all the same aspects very impressed by this policy is for next years trip so hopefully I don’t need to make a claim but if I do hope it is easy