Caroline_c
February 2013
Got questions?
Frequently asked questions
How many people can I include in my policy?
You can purchase a policy online to include up to two adults and nine children.
Am I covered if I go on a cruise?
Yes, our policy automatically covers you if you're a fare paying passenger aboard a cruise ship. You can also purchase a TravelCare policy if the cruise is travelling around Australia as part of your international itinerary. For example, the cruise ship departs Auckland and travels around the North Island of New Zealand, then on to Australia, cruising around the coast. However, if your cruise ship is only travelling through Australian waters, you're not eligible to purchase a TravelCare policy, as it covers international travel only.
Am I covered for skiing and snowboarding?
You have the option to select 'Skiing and snowboarding cover' during the application process. If you have selected this option, paid an extra premium, and have skiing and snowboarding cover confirmed on your Certificate of Insurance, then you will have cover (as long as you follow the terms and conditions in the policy).
Can I pay to reduce or cancel my excess?
Yes, you can choose to have a $0, $100 or $250 excess on your policy. The excess you select will be confirmed on your Certificate of Insurance.
What additional extras are there?
You can personalise your policy with options to: • Increase your luggage cover, up to $10,000 for any single item (with a maximum limit of $15,000 per journey) • Increase cover for cancellations or changes to your journey before you leave • Add specified personal items valued above $1,500 • Add 'moped and motorbike cover' • Add 'skiing and snowboarding cover'
Am I covered if my tour company collapses?
No, SCTI doesn't provide protection from insolvency.
I'm not an Australian resident- can I buy cover?
Yes, you can buy cover if you're: • An Australian citizen or permanent resident • A New Zealand citizen or permanent resident • On a visa/permit which allows you to access all publicly funded health and disability services in Australia and is valid until after your end date of insurance
What size moped or motorbike am I covered to ride overseas?
You have the option to select 'Moped and motorbike cover' during the application process. If you have selected this option, paid an extra premium, and have moped and motorbike cover confirmed on your Certificate of Insurance, then you'll be covered if you're riding a bike of up to 200cc (as long as you follow the other terms and conditions in the policy).
How long is their single trip cover for?
A single trip policy can cover journeys that are up to 12 months in duration.
Can I extend my policy from overseas?
If you have a Single Trip policy, you can extend your policy by contacting SCTI directly. No extension will be granted once your 'End Date of insurance' has passed. If you have an Annual Multi-Trip policy, you'll need to purchase a brand new policy as SCTI don't currently offer extensions.
Do they cover for my rental vehicle excess?
Yes, for up to $5,000. You're only insured for a standard model motor vehicle or motor home (designed to carry no more than eight people, including the driver). The vehicle must be rented from a licensed motor vehicle rental agency.
Who underwrites them?
Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.
Where are they based?
Sydney!
These people are amazing, they handled a stressful situation for me with good and comforting service, they have a calming influence and helped me through the situation. I find them very helpful and supportive. I will continue to use scti.