Insure & Go Travel Insurance Review

This is the most difficult travel insurance company I have ever dealt with after many years of travel. We made a claim due to a lost item. After significant requests for documents which were all provided the company continued to ask for more. The claim was approved but for an amount that was completely different to the companies PDS document. When we attempted to ask questions the claim was then declined. We tried to make a formal complaint and told they had no internal dispute resolution team which is outside requirements. After much disagreement we eventually spoke with a complaint officer. We ultimately had to make an AFCA complaint to resolve the issue faster. Do not insure with this company!

The level of customer service, showing genuine interest and concern was awesome right through the purchase process and claim process. Unfortunately my wife fell ill whilst overseas and from the minute I made contact with the medical services company until my claim was processed the team at Insure & Go were fantastic.

Bad service when claiming. Luckily it wasn’t a medical claim. Just simple reading glasses lost. I sent at least 10 documents and multiple emails phone calls for only 150 dollars. Hardly worth it.

Terrible service never respond to emails or phone calls. Miss their own deadlines for responding then deny claim. Save your money and go elsewhere they don’t even speak English.

They don't pay up if you have a claim, and don't make their policies understood when buying the insurance, my husband had to cancel due to Lung Cancer and they would not return our refund after having Dr Certificate supplied to them, a mere $440, and they wouldn't pay up. I would stay clear of Insure and Go.

My recent experience with two claims caused me to believe that delays occurred due to communications between your Sydney office and your overseas processing office. Otherwise, I am very happy with your efficient Quote, Registration and payment processes.

I needed to amend medical details and nothing was too much trouble. The policy included my husband and my mother and the changes meant that the price increased. But the sales consultant left us to think about the cost and rang me back just as she had promised and worked out a way to bring the total cost of the policy down. She made my day and made another loyal customer. Thanks InsureandGo.

I have been using InsureandGo for a few years now and it is very easy to navigate through the questions. Each time I have received 15% discount for being a pensioner. Also my wife got sick 4 days before leaving on a cruise and was told not to travel by the doctors. It took less than a month to be refunded the money for the cruise. Also the medical questions are very easy to answer and it is a couple years now since we cancelled and we do not have to pay extra for her condition.

I have been using for overseas insurance 3-4 times a year for the last 2-3 years.<br/><br/>I was attracted by the price, good reviews and that they would actually cover me for a pre-existing disability that every other insurance company excluded and refused cover.<br/><br/>The medical screening was all done online.<br/><br/>I was doubtful as to how the experience of claiming would go. I had the misfortune of being slugged for a motor vehicle hire excess on my last trip.<br/><br/>The claim was handled professionally and courteously. Yes I had to provide lots of details and copies of statements, bank statements, hire agreements etc etc. In due course the claim was paid in full and as a result my initial concerns have been allayed.

I found the insure and go website to be very easy to use, easy to get a quote and easy to purchase. The quote I received which I was able to add all of my pre existing medical to, was better than anywhere else by about $30

We received a couple of quotes and one for an insurance company we have been with for 25 years or more and couldn't believe the value for money your insurance offered. Very happy.

This will be my fourth time insuring through InsureandGo. It is a relatively easy process and good value for money. The benefits outweigh many of the other well-known brands.