Jarred
November 2023
Jarred
November 2023
Peter F.
October 2023
For a minor claim of $456 a doctor's fee from Thailand, all the paperwork was supplied, but it still took over a month to approve and some of the paperwork asked for was not at all relevant to verify the claim. I felt they were delaying the claim as much as possible. i am glad it was only a small claim i wont use them again
Julie J.
August 2023
No service when I made a claim.Still waiting months later.Travel company paid their share and Insure and Go are querying medical records that have nothing to do with a fall that stopped me travelling.I have used them before but never made a claim!!!
Cliff
July 2023
My wife had serious stomach pain when on holiday in Spain during March 2023. We called InsureandGo on a Saturday. The call was picked up and we were referred to the main claims number. We called this number many times and no one replied. We eventually made our way to the general hospital in Malaga and my wife was treated there, with further treatment when we arrived back in the UK.
Cliff
July 2023
My wife had serious stomach pain when on holiday in Spain during March 2023. We called InsureandGo on a Saturday. The call was picked up and we were referred to the main claims number. We called this number many times and no one replied. We eventually made our way to the general hospital in Malaga and my wife was treated there, with further treatment when we arrived back in the UK.
Adventure S.
June 2023
Stayaway!! This travel insurance is not worth the paper it's written on<br/><br/>Airline cancelled my fight and I had to purchase an alternative flights and loge a claim with InsureandGo to claim the price difference.<br/><br/>InsureandGo refused my claim saying if airline cancelled a flight then it’s not covered in their policy.. what a joke.. and yet they keep selling this in name of “travel insurance” !!!.. buyer be aware.. stayaway from InsureandGo
Sam J.
February 2023
Insure and Go quite happily took a £2,500+ travel insurance premium from my grandmother, however, when she fell ill and sadly passed away in Panama a few weeks ago they provided zero support or assistance - and still to this day! As you can imagine the hospital and repatriation costs have been significant with the family having to foot the bill, meanwhile insureandGo have just stalled throughout the process with terrible customer service. This experience has only added undue stress for the family when grieving the lost of our grandmother/mother/wife.
Cruiser
January 2023
Have used INSUREANDGO for several years for annual multi trip as well as single trips including cruising! Found pricing to be good and have only made one claim. It was handled professionally and claim settled in no time!
Brendan
January 2023
I had realized when I had purchased my insurance that anxiety was a medical condition so I had to change my policy.<br/>Anna made this more than easy, her customer service was second to none. She made whatI though may be a tough phone call easy and because of this I would definitely recommend this copy to others
Paul C.
January 2023
Purchasing InsureandGo online was very easy and very affordable I have used InsureandGo before and will use again as we have a cruise next year
Louise M.
January 2023
Have had nothing but great service here including a claim when we were unable to travel due to my husband becoming very unwell
Sue C.
January 2023
My husband and I both have pre existing medical conditions and have never been refused coverage with Insure and Go for all our conditions. I had to claim due to Covid related cancellations and all my travel expenses were covered and I even had an option to put the insurance policy into credit to use at later date as we were able to put all our travel plans on hold until we could travel again. Very easy to deal with , great customer service. I always feel confident in my travel insurance when covered with insure and GO. Highly recommend.
Got questions?
The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.
Yes you are. Here's a top tip: Even if you're travelling in Aussie water you still need to pick pacific.
Yes as long as you pay for their winter sports package. You're covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.
Yes if you pay an additional premium when you purchase your policy.
You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.
Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.
Yes, as long as you have valid Medicare cover, private health care or student travel
You're covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.
12 months.
Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.
Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.
14 days.
This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.
Sydney!
Insure and go top tier coverage does not cover natural disaster. This means anything even slightly resembling natural disaster they will knock back the claim. This has been a very expensive experience and the claims process is extraordinarily long. Poorly run company who prey on the people they are meant to provide protection for.