Insure & Go Travel Insurance Review

After comparing your cover with numerous other company offers it was an obvious choice to select Insureandgo. We had previously insured with Insureandgo and had found the whole process very easy to complete in particular the medical section.

I have gone throught your company before, because you cover my medical condition without any conserns. I enter my medical details, you ok my insurenane, that's what I want. Other companies want dr certificates in triplicate, not what I want.

I had to cancel before my trip due to health reasons. I had delayed/forgotten to notify Insureandgo however they handled my claim professionally and kept me updated throughout the process. My claim was approved with most delays due to slow responses fro medical services. Special thanks to Marcus

Great, affordable policies with a streamlined claims process. Would recommend Insure and Go travel insurance without hesitation. Great to deal with.

Typical insurance company - profiting off the misfortune and misery of others. Was very unclear over the phone about the terms and conditions, specifically the difference between actually starting the trip and booking the trip.

We've used Insureandgo three times now. We've had one claim and this was sorted and paid with no hassles in a period of about 6 weeks.<br/>Thoroughly recommend this company.

Purchased top gold cover thinking we were covered for all eventualities. Our cruise component of our holiday was cancelled (full refund given by Cruise Company) but we have been left out of pocket for all of the rest of the holiday, flights & accommodation, as our wonderful insurance policy we took out covers us for nothing! We made 3 separate calls InsureandGo only to be met with rude, stern abuse like treatment with the same answer to any question asked "Refer to your PDS (Product Disclosure Statement) as you are not covered". It does not matter what the question is, you get the same response. One rude gentleman told me that the PDS states you are not covered for travel to China! We were not going to China! Go figure.<br/>Don't waste your money with InsureandGo as they promise you the world to get your business / money but deliver nothing via their Product Disclosure Statement with a standard generic response of "You're not covered!<br/>I will be making a complaint to The Australian Financial Complaints Authority (AFCA) as well as contacting A Current Affair to see if they will help getting the word out about how truly terrible this company is and how everyone should think twice before falling victim to their false promises of coverage.<br/>Not happy InsureandGo!

we have used this cover several times and no complaints. easy to do on line including my husbands pre existing conditions. not ever needed to make a claim but happy with service

Although they offered a repeat customer discount the discounts offerred for a new customer through an association were better. So I signed up as a new customer and the process was just the same as my previous experience - efficient and simple to work thru the pre-ex condition to get full cover. The process however to submit this survey response is woeful

I was very disappointed with our latest experience using Insure & Go. We always take out travel insurance when we travel and have luckily never needed to use it, however on our last trip our daughter fell ill and we weren't able to make our flight. The claims process was so difficult and the requests the company asked were unrealistic. I ended up abandoning our claim.

Use them every overseas holiday. Finally i need to claim but the claims process is a nightmare. Do not use!

Have been using this company for some time now since comparing with competition. Have a very simple website and recently had to make a claim on a cancelled trip to USA to which they were very efficient and fair,