Di B.
January 2019
Di B.
January 2019
Don
January 2019
After having my wallet pickpocketed overseas, losing cash and cards, I made my claim when I got back for the cash and cost of replacing lost wallet and cards. <br/>Within a week of uploading the required documents, they have processed my claim, and are reimbursing my lost cash in total, and took the policy excess off the much lower item replacement cost component, which I did not expect and was pleasantly surprised to see.<br/>This is my first claim with 1Cover after several years of travelling with their cover, and I will be renewing again!
Deborah P.
January 2019
So angry with 1Cover, I was stuck in an emergency situation overseas last weekend, tried calling them 5 times on their “Emergency Line” no one answers the phone. Not happy at all.
Fiona O.
January 2019
The process was quick and easy. Very happy with 1Cover and will recommend them to friends and use again in the future.
Kayla Y.
January 2019
1Cover made my first ever travel insurance claim the easiest and painless process. I was extremely upset with my situation but was so impressed with the way my claim was dealt with. I would 1000% use 1Cover again and would tell all my friends too as well.
Catherine M.
January 2019
I travel frequently and have insured with 1Cover over many years. They provide an exceptional service! Their response rates are excellent. Their staff are always helpful and provide great direction if you have a claim. They pay promptly on all fair claims. Their premiums are also extremely reasonable. I recently had a medical event in Turkey and they were brilliant to deal with. I don't like insurance companies but I cannot rate 1Cover highly enough.
Christina K.
January 2019
1Cover have helped me several times on different trips and they are great value for money. The staff are always informed and are quick to sort out the claims. Highly recommend for all travel.
Anthony W.
January 2019
Friendly, helpful, easy to get in touch with, professional and just the best company to deal with. Thankyou 1 Cover
Megan P.
January 2019
Very impressed with the simplicity of the system and also the prompt response to my claim. It was very stressful being robbed overseas but these guys made the claims process so much easier.
Tofua S.
January 2019
My wife was hospitalised while we were on holiday, two weeks into our journey. The consultant was extremely helpful and supportive.
Cheryl
January 2019
I had to make a claim due to our cruise ship being unable to stop at all the ports due to bad weather. My claim was made very easy due to the on line claim form. I received my claim back within two days. This was excellent service and will be using 1Cover for my next holiday this year.
Memphis900
January 2019
We claimed and it was paid promptly without asking for asking for further details and dragging it on. We sent our flight details and Dr invoice and were paid very quickly (unlike another insurer we have used previously).<br/>Impressed!
Got questions?
The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.
No, not automatically. If you're cruising for more than 2 nights you must purchase their Cruise Pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
Yes, if you purchase their Winter Sports Pack add-on. 1Cover provides coverage for skiing equipment. Adventurous skiers can even enjoy off-piste skiing (within resort boundaries).
Yes, you can pay an additional premium when you purchase your policy to reduce the standard excess.
Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items. There is also a cruise cover add for those going on a cruise, a Winter Sports pack add on for cover whilst skiing and a wide range of snow sports, an Adventure and Sports Pack to cover a range of activities and Car Hire Excess add-ons.
1Cover doesn't provide protection from insolvency.
You may be able to buy a policy if you are not an Australian resident. Make sure you read the PDS to check their eligibility criteria.
1Cover provides coverage for riding a moped or scooter with an engine displacement of 125cc or less, provided you hold a current and valid driver's licence in Australia. If you plan to ride a motorcycle with an engine displacement greater than 125cc, you must have a valid motorcycle licence in Australia for the specific class of motorcycle you are using.
12 months.
Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. You can apply to extend your policy through their online policy manager.
Yes, up to $5,000 under domestic policies. For international coverage, you must purchase the Rental Vehicle Insurance Excess Pack. This coverage applies to a variety of vehicles, including a campervan, car (4WD, coupe, convertible, hatchback, sedan, SUV, utility, van), minibus, motorhome or people mover that is equal to or less than 4.5 tonnes.
1Cover travel insurance policies are underwritten HDI Global Specialty SE - Australia. 1Cover issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.
Sydney!
Always helpful and professional. Have needed to make one claim involving a hire car and it was very streamlined and easy. Thanks