1Cover Travel Insurance Review

They don't tell you that things depreciate and you will never recover the value of what you paid ... We lost a shoe and after the excess we got barely anything back

I have been using 1Cover for many years when I travel overseas. I find their rates as competitive as any you'll find and the value for money exceeds that of bigger companies. 1Cover will always be my first place for travel insurance.

Cancellation of intended trips is a stressful process and full of unknowns. This company was responsive and kept be informed about the process. I can't thank you enough and would not hesitate to use you again and recommend your services to anyone looking for cover,

Cancellation of intended trips is a stressful process and full of unknowns. This company was responsive and kept be informed about the process. I can't thank you enough and would not hesitate to use you again and recommend your services to anyone looking for cover,

I had to deal with a stressful family situation during my last trip. The empathy, professionalism and excellent customers service made my situation much better. I recommend 1Cover to anyone traveling.

I will never choose this insurance company again. I submitted my claim almost a month ago. They calculated my settlement amount incorrectly, and have yet to respond to my email explaining why the amount is incorrect. There is clearly a lack of concentration when reading insurance claims, because I stipulated everything very carefully in my description of the events that occurred, and provided all necessary documents. I am unsure why it is necessary to upload copious amounts of documents when they are clearly not looked through properly anyway. If they were studied correctly, it would be clear what the settlement amount should be. The response time is essentially that of a snail’s pace and it is very frustrating, especially because the customer service numbers that are provided are for emergencies only, so there is no one I can call to solve this simple issue on the spot. I am extremely dissatisfied and will be telling everyone I know to avoid this insurance company.

Insurance companies really show their colours when it's time to claim, and I couldn't fault 1Cover when I had to cancel my overseas family trip when my daughter was hospitalised 3 weeks from departure date. Recovered all lost funds for flights, accommodation and concert tickets.

I did not read the small print and was caught out on a medical claim where I needed a doctor's Report and payment receipt. This cost me extra, which is not covered, but I am happy with the claim experience. We still use this cover and would not use any other.

We would like to thank 1Cover for their help in resolving our Insurance. In all the years we have traveled we have never had to use our insurance and Jayson at 1Cover restored all the money we lost for having to cancel our trip. Thank you

Easy to purchase. Clear to know what is covered. And able to get an insurance<br/>To cover multiple countries. Value for money

I’ve claimed 2 times with 1Cover, 5 years apart. Both times the process was easy, the answer was fast and positive. I totally recommend it.

I have held many travel policies and luckily enough have never had to lodge a claim, until now. We were 4 days away from travel with my son remaining sick for the entire week prior to travel where dr deemed him unfit to travel until completing 4 days of antibiotics which was an absolute headache but appropriate based on my sons health being the priority. After 8 hours on the phone to various airlines as we have multiple flights + amending accomodation across both countries i was certainly stressed & ready to throw the whole thing away! the thought of going through the process to lodge the claim had me feeling even worse and had me highly stressed as I assumed this would be more challenging then arranging flight and accommodation. I dont know if it was my lucky day but I spoke with a claims consultant named Carol. Carol was able to clearly walk me through the next steps and ensured I was clear in understanding what was needed. We had a couple of minor delays (like 2 hours max) but I was engaged every step of the way, communication was clear & transparent. Updates were frequent and Carol had my matter resolved by Friday COB when the claim was opened only the day before! I felt this was the most genuine service I have ever been provided! Exceptional turnaround time, amazing communication at every single turn! Carol, you have made this experience so much better than what it could have been! You are truly outstanding and I would love to hire you! Thanks you 1Cover but most of all… THANK YOU CAROL!