Please Note - If you are cruising around Australia you need to select Pacific.
With Regions, variances can apply for Bali, Indonesia, Japan and Middle East.
You are not required to enter stop-over countries if your stop-over is less than 48 hours.
Thousands of Jetstar customers have had their flights cancelled in recent months due to a host of airline issues, with over 1,700* cancelled flights in April alone. Only 59.7% of its flights arrived on-time that same month.
Jetstar has also been accused of failing consumers, with customers complaining of inadequate compensation and sub-optimal service. The airline was even voted the third most unpopular airline in the world, according to a recent survey.
In addition, the airline’s travel insurance, which customers are advised to buy ‘when you book your flight’ provides scant cover for stranded passengers.
For instance, Jetstar’s travel insurance provider AIG states that it won’t cover 'cancellation, delays, or rescheduling caused by your covered transport provider, including Jetstar'.
Meaning, should Jetstar cancel or reschedule a flight for reasons within its control, you would not be covered by their add-on travel insurance. Such circumstances can include IT system outages, mechanical reasons and crew/staffing issues.
Natalie Ball, director of Comparetravelinsurance.com.au says:
“Jetstar customers are advised to purchase the airline’s travel insurance only to discover that, in many instances, they won’t be covered for cancellations and delays. This needs to be clarified to consumers upfront. Passengers are entitled to full disclosure and understanding of their entitlements.”
Ball says that the insurance industry has felt the ramifications of worsening cancellation and delay rates.
“Our partner insurers have reported a rise in claims relating to cancellations this year with countless travellers affected. While travel insurance is crucial, it’s important to remember that most insurers will not provide cover for flight delays and cancellations if the airline is at fault.”
“Travel insurance will cover passengers affected by factors outside of the airline’s control, such as bad weather and natural disasters,” adds Ball. “However, staffing and system outages should be compensated for by the airline. Ultimately, it is the airlines' responsibility to provide you with the service that you have paid for.”
Having travelled to over 40 countries, studied tourism management and worked as a flight attendant for over three years, Natalie knows more than a thing or two about travel! She’s an adventure-lover, whose favourite trips have been trekking Machu Picchu and volunteering in an animal shelter in the Amazon. Qualified in Tier 2 General Insurance General Advice and specialising in travel insurance for the last five years, she in passionate about helping travellers get the most out of their holiday.