Travel Insurance Reviews

I feel grateful that I went with zoom insurance, several unfortunate events occurred during my travels and every time, zoom contacts me quickly and makes the process as easy as insurance can get.

Following an accident in Germany, I required surgery. The doctor I saw in Germany classified this as an emergency and recommended the surgery be completed within a week to prevent further complications. Zoom then took 3 days to decide that they would fly me home for treatment. At the time, I expressed concerns that the delay caused by flying home for surgery would result in more than a week elapsing between injury and surgery. Zoom did not take this into consideration. Following my return home, I was seen by a specialist in New Zealand who was quite appalled that Zoom had chosen to fly me home prior to having surgery. He suggested I make a formal complaint. Five business days ago, I sent an email regarding my concerns to Zoom. At the time I received an automated email suggesting I would receive a reply in two days but I have still not heard anything.

Zoom were fantastic when I claimed for jewellery stolen by a motorcycle thief in Vietnam. I didn't have any supporting documents except for a confirmation letter by my hotel that the incident had occurred. The jewellery belonged to my mother and one piece was given to me as a gift, so I had no receipts or valuations or photographs of the items. To my amazement and gratitude, Zoom paid the claim. I will always use Zoom and would recommend them to everyone. Thank you Zoom.

Easy online process and great value. We didn't need to claim so I can't comment on that but we had peace of mind knowing we had good cover should something have happened.

This cover was great and met our needs
Fortunately we didnt need to claim.
We’re using them again for our upcoming overseas visit so hope to be able to report all being well after that..

First time using Zoom and first time ever making a claim so I was pleasantly surprised how efficiently it all went. Thanks

Unfortunately had to make a claim, Zoom were efficient, professional and no dramas. Hard to find nowadays... Thanks Zoom!

When I purchased the insurance I thought the $200 excess covered the whole trip but I soon discovered that it is for each event being claimed. I had 2 incidents and luckily I didn't have a 3rd otherwise I would be owing Zoom. I spoke with staff on this matter they were quite rude and didn't explain why! It is very easy to apply online and that is all the good news just wait until you have to make a claim and that is where they hit you. So don't be fooled by the good reviews it's only when you make a claim that you find its true worth

I did not have a need to make a claim so don’t know how good the cover is until you make a claim. I took out the cover mainly for the car hire rental excess which is a ripoff.

Thank you Zoom for your prompt service. We had to pay for additional emergency helicopter costs when in Bali due to bad weather and Zoom made my experience of lodging a claim super easy and stress free! Will definitely be insured with Zoom on all my trips. Thanks Zoom :)

Initial purchase documentation was excellent even after modifications / extras. Follow up after holiday is unexpected & impressive.
A true test is the claim process which thankfully was not required

Did not need to make a claim thankfully, so cannot rate other than on purchase experience which was great