Travel Insurance Reviews

I bought an annual travel insurance plan with Wise insurance in Singapore. I made a return trip to LAX. My travel insurance covers my return trip from Singapore to LAX. My luggage handle was destroyed during my trip back from LAX to Singapore. I made a luggage damage claim against my wise travel insurance policy. I provided all the documentation except the receipt of the luggage which I bought 2 years ago. (I have since lost or misplaced the receipt). My claims was rejected outright with an email from wise travel insurance reason under section 9.2 that they will not pay if the loss or damage is not supported by proof of ownership, value or age. I think this is ridiculous as I have never had to provide such proof for other travel insurance which I bought from other insurance companies. This company is out to take your insurance premium but will not allow you to claim for damage if you suffered one like me. Be wary when you intend to buy travel insurance from this company.

Just great to deal with, the customer service was fantastic and claiming was easy not much more to say. Puts others I've dealt with in the past to shame.

Not often I do this, but this time I really wanted to write a quick thanks to everyone that helped. I had a couple of dumb mishaps on a recent trip and needed some help. Every time I asked something I got a quick response. Even when I eventually made my claim it was pretty easy. I definitely recommend these guys from this personal experience.

Wasn't sure about Wise Traveller but a friend referred me so took a chance. On my first trip I got sick in Bali and had to make a claim and everything was simple, then recently had a trip to Thailand and my flight was delayed and my luggage didn't arrive on the same flight and again my claim was paid quickly. Happy to give this review, the guys I dealt with were helpful the whole way along.

The guys have been just great. Contacted them about my claim and they got it sorted quickly. If you need to ask for anything they will help.

Our claim was handled so quickly & Efficiently, we were very impressed!
We will only use Wise Traveller from now on for our travel insurance.

Highly recommend Wise Traveller. Great customer service, were very easy to deal with, quick responses to my questions and claiming was easy. Thank you.

Customer service is terrible. I was taken by ambulance to the Paris American Hospital, was left in a hospital in Paris and was not accepted by The Wise Traveller to be covered on my medical insurance. I was seen in the Emergency Department and after the staff checked my passport and my travel insurance they said they needed approval to treat me first from my insurance company. What should have been a reverse charge call and that was never offered. Wise Traveller was only interested in my room number before they would give the hospital assurance that I would be covered. Because I was lying in a bed screaming with extreme pain thinking it was my appendix, they decided they wouldn’t cover me as I was not admitted with a room number. It was a lengthy, drawn out conversation to your company in Singapore and we didn’t get anywhere. Meanwhile I could have died. I agreed to pay myself for a scan it was confirmed I had Kidney Stones and I was to be omitted into a hospital bed. They tried to admit me, but because I didn’t have money to pay (which was why i had travel insurance in the first place), I had to leave the hospital, pay the bill and return to the hotel. The phone call distressed my girlfriend who had made the call and myself who could hear this conversation that was just going around in circles for over 20 minutes at my expense. I have no apology from The Wise Traveller and even with my phone records they say they don’t even have a record of the 20 minute call. Nightmare!

More than happy to write this recommendation. I was referred to Wise Traveller by a friend everything has been been great particularly after a recent accident in Bali. Great service and support.

Just wanted to thank the team for such great assistance. From the time I sent my first question to helping me with a recent claim for an illness I had overseas these guys were fantastic. More than happy to add my recommendation.

My luggage broke during my travel, and currently overseas. They wont compensate for my damaged luggage, not even a cent. Worst insurance i ever bought and worst customer service ever. I regret purchasing a year’s worth of travel insurance and I want a refund for my money!

The people in customer support were great. I hadn't heard of them before and took a chance because of the 90 days, I was away for a month. Lost my bags and the claim went through quick.