Travel Insurance Reviews

I had to cancel my trip to South Africa due to some family issues. I was afraid I would lose money, but Travel Insurance Direct came to my rescue and reimbursed the cancellation cost as promised in their policy benefits. So relieved to have purchased their policy.

One of the worst decisions that I have ever made is to buy from Travel Insurance Direct. During my last trip I lost my baggage and spent the remainder of the trip calling customer service to file a claim. After numerous phone calls and emails I was told that my baggage could not be claimed as it was lost due to my negligence. I would never advice anybody to waste their time or money on Travel Insurance Direct as I have.

My suitcase was damaged on my travels. After my return to Australia, I made a claim with all relevant documentations but did not receive a reply for 3 weeks. I contacted claims, but they said they did not receive my claim. 3 months later still no reply. I will look for other insurers when I travel next time.

The customer service officer on the phone was extremely nice. They make you feel like a person, not just another numer. I have not left on my trip yet, but if the service stays the way it is now, we will not need to consider any other insurers. The price was resonably cheap too. Very happy.

The website was easy to use, got myself insured within minutes. The policies are cheaper than most insurers too.

My experience with Travel Insurance Direct has been truly terrible. My last trip to Adelaide was cut short my mom fell and was hospitalised with a broken bone at home. When I contacted their customer service for reimbursement I was asked to fill a lot of online forms and speak to a lot of people; in the end they informed me that my claim cannot be accepted because my mom was over the age limit for cover. That is ridiculous, as my mom was healthy until that mishap.

I am a frequent flier owing to my business commitments, so I was looking for suitable travel insurance with proper benefits. Visiting some travel insurance blogs led me to Travel Insurance Direct. I instantly took a liking for their no nonsense and simple policy details. It has been 3 years since I have their Annual Multi Trip Plan insurance and I am very satisfied.

I have bought from TID time and time again because of their low price. When compared quotes from travel agents, their quote is always so much more expensive for the same level of cover. I have recommended TID to all of my friends travelling.

While travelling in Europe, I developed hay fever. Travel Insurance Direct refused help as they state that I did not take adequate care and that it could have prevented. Seems like the "benefits" on their PDS is for themselves. Will never use them ever again.

I went for an Euro trip with some friends. I developed severe toothache followed by fever. Travel Insurance Direct took care of the medical expenses till I got better. Then I continued with my trip. I am very impressed with their service and would very much recommend to others.

I travel around the globe for business related work. My company and I are linked with Travel Insurance Direct for a year now. Their services are good. They have delivered what they promised. We hope that they come up with better services.

Our experience with Travel Insurance Direct was average. My husband and I opted for their international annual multi trip policy as we make frequent trips abroad. Their services are decent enough although they could consider giving some more privileges to frequent users like us.