Travel Insurance Reviews

Insurance purchased last year - took 2 months to get a refusal. Happy to take your money, but won't pay out. our flights were cancelled, but TICK won't pay up because the airline offered us an alternative flight for later in the year, which had to be booked by May 2020. As there aren't even any flights yet, we can't book alternatives and can't get a refund.
Save your money and go for a proper insurance company with decent staff

I spend each week trying to get hold of their customer services only to be promised a call back or email response. Having brought their comprehensive travel insurance I was told they would honour any cancellation claims however, I have found out that their requirements are designed to make any claim almost impossible. The travel agents and accommodation places are not responding to emails and according o Tick I need them to provide a cancellation certificate. GotoGate and MyTrips have even disconnected their hot line. I also had a boat trip in Colombia booked and they are not responding. Airlines such as Copa and Interjet will not provide any information saying I need to go travel agents I booked through. It's a vicious circle where travel agents do not respond and Tick Insurance (after getting a response) refuse to pay out on any claim unless they have a formal cancellation certificate. There is no compassion or understanding of the impacts of COVID and being able to get cancellation certificates. I have provided my credit card and bank statements sowing payment, airfare tickets and accommodation bookings all clearly labelled non refundable.

Think twice before purchasing Tick Insurance You may think you are covered however, this assumes you are able to get all the information required under their policy which may not be attainable in extreme events such as the COVID pandemic.

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Since writing the above, TICK Insurance have completely and utterly attempted to frustrate things further with the same requests. The most recent is to get a cancellation notice from the US Department of Immigration to say my Visa application is cancelled. Similar to hotels with a non refundable non cancellation policy, the US Dept of Immigration are not going to cancel nor provide a cancellation notice yet TICK are refusing to cover the costs.

I would add TICK customer service could not be this poor. They have made a decision to frustrate claims in the hope their customers give up and go away. Very poor given the circumstances. All I want to be reimbursed for out of travel expenses which are covered under my comprehensive travel policy. How can this be unreasonable?

Please re-consider TICK if you are looking at travel insurance. It's a Policy thwart with exceptions and terms which make it impossible claim.

Thanks for nothing,TICK. No refund for cancelled cruise due to the convid virus. How come other travel insurance companies are offering refunds regardless. RAC & Woolworths to name a few.. shame on you , Greta customer service, won’t be using you again

cannot contact them emails bounce back all the time if you ring you get disconnected.. buyer beware. Would not give refund for travel insurance during covid 19 for un used travel insurance.. Do not use

Our cruise has been cancelled through no fault of ours, can we try to claim the rest of our deposit off our travel insurance,as we did buy our insurance before the date, plus it goes with our flight as well keeping $500.00 of our fare thank you for your time looking forward to hearing from you

This company has kept my payment for travel insurance even though they are not providing me a service due to travel restrictions and cancellations caused by COVID 19 pandemic. No option to use at a later date. Seems fraudulent to me.

Amid Caronavirus most insurance companies are refunding travel nsurance policies due to it not being the fault of the travellers but imposed travel restrictions. But not Tick Insurance! At a time when people are out of work and need any money they have this is a reprehensible attitude.

This company has kept my payment for travel insurance even though they are not providing me a service due to travel restrictions and cancellations caused by COVID 19 pandemic. No option to use at a later date. Seems fraudulent to me.

Wasn't aware that I wasn't covered for covid and they won't even refund the money for the insurance. They claim it was on their site when i booked which it wasn't.

It's also not in their pdf which they send which means legally you should be covered. Don't bother with the complaints email that no doubt the responder will try sending as they don't reply. Taking them to the ACCC!

Aren't prepared to postpone my policy in wake of airline cancelling my flights (COVID-19) let alone reimbursing me. Shameful service that accepts no responsibility nor accountability.

I’ve purchased Tick Travel insurance on several occasions for overseas travel. Their insurance is reasonably priced, can insure me for most locations around the world, provides a wide range of cover (but not for everything), and is available to senior citizens who are often excluded by other travel insurance companies. Of course it’s prudent to read their Product Disclosure Statement (PDS) before purchasing to see what actually may not be covered. In hindsight you can sometimes find out you are not covered for an event you’ve never considered such as the Coronavirus pandemic named COVID-19 or bankruptcy of a tour operator.

My travelling companion suddenly became injured and was unable to travel, an event which was covered in the Tick PDS. We were both no longer travelling because of the injury so I lodged a claim for the loss of some airline fees and the percentage of my travel package which was not reimbursed by our travel company because our cancellation being quite close to the travel dates. I was able to provide all of the required documentation and Tick settled the full amount of my claim for which I was most relieved.

I have no hesitation in giving Tick full marks for both their travel insurance cover and claim settlement. I’ll definitely continue insuring with Tick for my future worldwide travels.

I tried to reschedule my insurance today as it was no longer needed due to corona virus but got told by customer service rep that I had called the day before to confirm I needed it and it is now too late. Considering I was at work the whole day and have no recollection of doing this they assure me I did, however they can't tell me when I called, who took the message or why I would need insurance for a trip I had cancelled five days earlier. Tried to speak with a manager but they were all too busy so I'm not expecting any joy from this mob.
Price is pretty cheap but you get what you pay for I suppose, I won't be using them again and can't recommend them as an insurer.