Travel Insurance Reviews

Never ever use this company. They are shocking. They only told me my policy was single trip after I tried to make a claim. NOWHERE in my policy does it say Single Trip. I have the receipt to show you if you wish to see it. Stay far away. They are only after your money and will not help you. I am now abroad and with no travel insurance as it became void and they did nothing to help me when they told me this. NEVER USE THEM THEY WILL RUIN YOUR TRIP!!

Finally when I was trying to work out how I could get a new policy now I am abroad the guy on the phone said 'Sorry I have to go now, we are having a fire drill'. DO NOT USE THEM!! I CANNOT IMAGINE HOW AWFUL IT MUST BE IF YOU ARE IN A REAL EMERGENCY SITUATION!!

Beware of this company!!!!!! Avoid at all costs!

Yes, the website is very easy to navigate and prices are decent. But don't get fooled. Once you make a claim, it is very tough to get hold of someone.

Mintsi Goyanes handled my claim and she's TERRIBLE!!!! Only responds if she feels like it. And her responses are always "Thank you" and "Sorry". She doesn't even provide you a clear status of your claim. Kept asking for the same and/or the same documents.

I filed in October last year. Til now no reimbursement received.

This company makes it so easy for them to take your money, but once you actually make a claim they just disappear!

We had to cancel our cruise 8 days before sailing, forfeiting the entire cost. Our daughter, who was not going on the cruise with us , had a sudden and serious mental health crisis after being completely stable on standard antidepressants for more than ten years, and we are looking after her as any loving parents would. Insure and Go has refused our claim, because our daughter was taking medication for a pre existing condition. We are finding this hard to take...it is like kicking someone when they are down. So much for this enlightened era where anxiety and depression are out in the open! This has been the most heartwrenching time for our family, and to have our travel insurance claim denied like this seems unnecessarily cruel. If anyone in your family not travelling with you has any pre existing conditions - beware, as if you cancel due to their relapse or episode, you won't get any joy from Insure and Go. I will never use them again or recommend them to anyone.

injured knee, fly back - no claim was allowed. woman on the phone was a bit rude and seemed like she didn't have too much time for me. not pleased with results

I purchased an Annual Multi-trip policy form Insure and Go for as I travel often for work. It was all good when I did not make a claim. However, I once had an accident and was hospitalised for that. My claim was only released 5 months after the date of filing and the paperwork was really tedious. The process was very frustrating and disheartening. I would not recommend them to anyone.

I was going to Europe for 3 weeks and planned a skiing trip in the Alps for a week. I wanted to get cover for skiing and I found InsureandGo on compareinsurance. I rang them up just to check up on them. The customer service representative was very helpful and answered all my questions promptly. I purchased it online later. It was really quick and simple.

I bought the Annual Multi-trip policy as I have to travel to India quite often on business trips. I now travel worry-free and eat whatever I like! Saves me quite a bit because I do not have to purchase additional insurance when I'm going on a personal holiday.

I bought a domestic travel policy but due to some unforeseen cirsumstances I had to cancel my trip at the last moment. They would not cover me for my cancellation fees, they however offered to refund my policy premium, that really defeats the purpose of purchasing a policy. Not a good experience.

The single-trip insurance policy was what I opted for as I was planning a holiday with friends. The benefits were sufficient. I went with the Bare Essentials policy. The I&G silver and gold policies had better cover and benefits, but they were too expensive for me.

I make frequent trips worldwide and have a multi trip policy with Insure and Go for a couple of years now. They will notify me by e-mail of new policies changes and also travel restrictions due to bad weather and local disturbances. Their rates are reasonable and affordable.

Mine was a Domestic travel policy. The staff at Insure and Go was really helpful. The policy covered me for cancellation and delays as I had a few tours pre-booked, those were the most important features on the policy for me. I am definitely going to them for all my insurance needs.

During my to visit India. I participated in a local game that was being played and ended up breaking a bone in my foot. InsureandGo did not consider my claim because apparently as per their policies the game that I played was not listed in their “sports and activities” table. This is absurd. Any sport played should be considered. How can they ask a person to only stick to the sports and activities mentioned in their table? I strictly disagree.