Travel Insurance Reviews

Hideous company doing anything they can not only to get out of paying claims at the moment but not even moving coverage. I’ve used them for years but never again now. Hideous, rude “customer service” and an untrustworthy, greed driven company. Avoid.

I purchased my Policy in 27/02/2020 and the gov canceled had all flts (COVID-19) canceled in March, well after the cooling off period, making it impossible to make the trip. I requested a refund and was told that because the request was after the 14 day cooling off period that there would be no refund. I feel I should get a refund because I had no control over the situation and the request was made well before the insurance was to take effect, after being notified that I couldn't make the trip.
Sincerely, Warner Tucker
Policy # MS/IG/304110/24893871
Cost: $708.46

Due to the COVID-19 crisis our trip had to be postponed due to Government Travel Bans. Our accommodation and airline flights had been held on credit for booking at a later date by our travel agent, all good. I contacted your company in order to transfer the insurance for our trip to to a possible later date, that request was refused and our money has been forfeited. The irony is that if we had not taken our travel insurance with your company we would not have lost any money whatsoever. I would not recommend and will not use your company in future. Very poor response, I hope you use our money well.

While not expecting a refund, refusing a credit for my $750 cruise travel insurance covering May - June is is appalling. There is now a level 4 travel advice in place, and Canada....my destination ....has closed ports. While I booked at the start of the Covid19 scare, our only travel warning was for China. How can the insurance company justify keeping the payment for a non existent service.

Wanting to move dates due to our cruise being cancelled due to the corona virus. 24/3/2020. Rebooked later in the year. Rang up Insure and go to move the dates. Sorry, we cant move the dates so u loss $275. Be warned. Never booking with then again.

Holiday was canceled for my family of 8, I put policy on hold for six months, but when my daughter called to put hers on hold as it was after the 18th March she was informed that policy was canceled and non refundable or able to be put on hold as there was a travel ban. Yes I was angry on the phone but the attitude of the man on the other end of the phone was unbelievable not willing to help other than say email complaints, no supervisor or manager is available to discuss and gave me warnings for interrupting him before he then hung up on me. All we wanted was a hold to be put on the policy until we see when this current situation is resolved and everyone can again book holidays. Statements like we are under no obligation to help in this situation, read the small print in out policy PDF. Your company should be ashamed of itself taking advantage of a world wide issues in these extraordinary times and very short sighted of you.

I took out a Bare Essentials Cruise policy in December 2019 , to cover myself for Medical pre existing medical conditions :- Blood pressure; Cholesterol levels; Anxiety; Stroke; CLL while I’m overseas for $1,433.59 AUD.
Now that we have the worldwide COVID-19 PANDEMIC that has now closed the Australian borders & government saying “DO NOT TRAVEL”
As our policy starts on our departure date 03/05/2020,
My complaint would be that InsureandGo has told me that they will not refund my payment of $1,433.59 for a policy that I can’t use.
I would have thought in these circumstance that insureandgo would be understanding.

Horrible company, steals hard working Australians money, refuses to help during a crisis, refuses to give a refund for a cancelled trip, refuses to have the policy cancelled even before the holiday start date, I hope the government and fairwork takes them to court. A disgrace of a company, everyone associated with this brand should be ashamed.

Insure and Go have refused to refund our travel insurance or provide us with a voucher for future use because we tried cancelling the policy after the 14 day cooling off period. We cancelled due to the ban on international flights because of corona virus. Shame on them! Will never use them again!

I'm very disappointed with Insure&Go (who I've used several times). The issue is with this Corona virus mess.

I had to cancel my May trip to the UK, but we were waiting to see how things developed before we changed the dates and / or cancelled.

Insure&Go said they would have covered the cancelation costs if we'd notified them before February - when we had no idea how things would pan out.

If they were going to offer this cancelation facility they should have notified all policy holders about it. As it is, I'm out of pocket (unless I rebook my travel dates) by over $7,000 and they will do nothing for me.

Would never use this organization again after I have received no reply from my complaint about getting a refund on a policy/holiday I cant even take through no fault of mine

I am left with an insurance policy and no chance of travel due to the coronavirus and I am no told no refund, no voucher. My biggest loss I am going to have to cover is my insurance of $400. I suppose I can wipe my arse on the policy that I printed off when I run out of toilet paper.