Travel Insurance Reviews

Not always easy being a senior with prior medical condition. InsureandGo's premium was very competitive, claims procedure was brilliant.

Great insurance company but did have a claim and it took awhile to get back my money but in the end I was paid

I liked how the insurance process online went smoothly. Instant quote and adding on pre existing medical conditions made the whole quotation and confirmation process very easy.

I spoke to a customer service representative >name removed<, who knew the product I was interested in, travel insurance. An email was forwarded promptly and after requesting a phone call, once I decided to proceed, was also done promptly. Thankyou

Have used Insure and Go three times now and recommended them to other people. Good cover for pre-existing illness.

I had an annual policy as I preferred this style since having found this at TID originally. Insure & Go although fairly low cost and decent at paying claims, they take ages and don't bother to notify you about policy renewal / expiry

Do not use this insurance. We were only going domestic but I felt we should have insurance. Our flight was cancelled by the airline as we were boarding another flight. So I immediately rang the insurance line and explained to them what they had sent us.The lady told us we were covered and to find accommodation and submit a claim.So we did. We found accommodation when we got to Sydney (which was not cheap) but the cheapest we could find as no one had any rooms left. It has now been 4 weeks since I lodged the claim and they rejected it due to one word "Operational reasons". This is why we had insurance. They wouldn't return calls when we rang them stating they would. As operational is not in their wording its not covered. I would never recommend this company

Everything straight forward, only other comment I have insured with insureandgo many times, and I have to re submit my pre-existing conditions each time, it would be easier if my information was retained

Quick response by your staff when claim lodged, competitive price for insurance compared to other companies. Will use again.

It is easy to buy insurance but the real criteria is when a claim is made. We were forced to cancel airfares and cruise when my wife was diagnosed with breast cancer. Insure and Go assisted me with the preparation of the claim and once submitted they let me know where the claim was in their process. The claim was finalised in about 3 weeks.
Their customer service was excellent in a very traumatic time. Thank you

I had for years my travel insurance booked through InsureandGo but this year was the first time that I had to claim a cancelled flight and damaged goods and it was a long and difficult process and not easy at all as you advertise! So no InsureandGo for me anymore!

if you encounter thieves, even if you have a police report, every process in the insurance claim takes two weeks for them to implement their so called case investigation.So far I have wasted a whole year and unfortunately I have a feeling that they wish you to give up. They should stop running and ruin people's life like this. Awful service.