Travel Insurance Reviews

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Communication when we needed it was terrible

| | 1 comment Reviewed by Chelsea Weir on 16 December 2019, 12:51 PM

The staff at Budget Direct were lovely, but there was a huge gap in communication. I have made claims... Read more

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Budget direct practices fraud.

| | 2 comments Reviewed by Nick on 27 November 2019, 09:33 AM

It looks good when you first see what they offer, however all little bits are hidden in their terms a... Read more

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A company that works against you

| | 0 comment Reviewed by Jim Trinh on 25 November 2019, 12:18 PM

They are cheap, I'll give them that. But that low price equates into a drawn out claims process t... Read more

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Not worth the paper its printed on

| | 7 comments Reviewed by James on 06 November 2019, 08:28 AM

Suffered a serious injury while overseas, tried to contact them, no answer, tried online chat and was... Read more

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Waste of money and time

| | 2 comments Reviewed by Andrew on 09 August 2019, 10:26 AM

Flight got cancelled due to operations issue try to claim back and they offered no help just saying d... Read more

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Poor Cover

| | 1 comment Reviewed by Mike Stevens on 24 June 2019, 10:16 AM

Policy only covered us for what we entitled to be paid back back the airline. Despite appearing to of... Read more

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They postpone everything to the last miute

| | 1 comment Reviewed by Thais M K Manfrin on 14 June 2019, 10:02 AM

They requested same docs more than once and info not required for my claim.
They have 10 days to... Read more

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Use another insurance company

| | 1 comment Reviewed by Nev Jan on 20 March 2019, 11:47 AM

Budget Direct refused our claim due to our son being diagnosed with a major health issue and his spec... Read more

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Bad company. Read the fine print

| | 1 comment Reviewed by Vincent Phang on 06 February 2019, 09:57 AM

Tried to claim my right for medical bill in indonesia. The guy from claims department said i need pay... Read more

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Worst insurance provider

| | 1 comment Reviewed by Kricha Timilsina on 30 January 2019, 11:10 AM

I wish there was minus in rating system I would have given them -1. Such horrible customer service, n... Read more

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Making a claim is a nightmare

| | 0 comment Reviewed by Cathryn Jelbert on 19 July 2018, 11:10 AM

Claiming is a nightmare. If I could rate lower than a 1, I would. It seems really simple and easy at ... Read more

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Really unhappy with claim experience!!

| | 0 comment Reviewed by Rod on 12 July 2018, 17:28 PM

The whole claim process is a joke and their claims staff continually give you the run around so as t... Read more

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