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The staff at Budget Direct were lovely, but there was a huge gap in communication. I have made claims... Read more
It looks good when you first see what they offer, however all little bits are hidden in their terms a... Read more
They are cheap, I'll give them that. But that low price equates into a drawn out claims process t... Read more
Suffered a serious injury while overseas, tried to contact them, no answer, tried online chat and was... Read more
Flight got cancelled due to operations issue try to claim back and they offered no help just saying d... Read more
Policy only covered us for what we entitled to be paid back back the airline. Despite appearing to of... Read more
They requested same docs more than once and info not required for my claim.
They have 10 days to... Read more
Budget Direct refused our claim due to our son being diagnosed with a major health issue and his spec... Read more
Tried to claim my right for medical bill in indonesia. The guy from claims department said i need pay... Read more
I wish there was minus in rating system I would have given them -1. Such horrible customer service, n... Read more
Claiming is a nightmare. If I could rate lower than a 1, I would. It seems really simple and easy at ... Read more
The whole claim process is a joke and their claims staff continually give you the run around so as t... Read more