Travel Insurance Reviews

Our travel insurance reviews are here to help! Hundreds of Aussies have had their say on everything from claims handling to customer experience. Write a review today to be in with a chance to win $1,000!

Compare Travel Insurance Travel Insurance Reviews

Search all reviews:

Overall rating
Overall rating

Horrible company (would be better off not buying insurance over this company)

| | 4 comments Reviewed by Chris on 12 November 2020, 18:01 PM

We had a trip booked to South Africa in March 2020 which obviously had to be cancelled due to COVID 1... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Not recommending this product

| | 0 comment Reviewed by Susan Ryan on 11 September 2020, 19:47 PM

Did not make sure my car was safe to drive before returning it to me. 8 days after the repair, while ... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

WORST TRAVEL INSURANCE EVER

| | 1 comment Reviewed by Ian K on 09 September 2020, 21:23 PM

Don't waste your money. Very bad experience with travel cover. 1 star is to much. Delay tactics u... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

unreasonable rejection of our claim

| | 1 comment Reviewed by nyarky barrios on 09 September 2020, 21:22 PM

Policy was not flexible enough to consider voluntary cancellation of trips when countries were lockin... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Awesome

| | 1 comment Reviewed by Caroline Masson on 13 August 2020, 13:15 PM

thank you Budget Direct you made our holiday amazing. We unfortunately broke 4 phones whilst in holid... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Budget Direct refused to help us

| | 0 comment Reviewed by In Perth on 13 August 2020, 13:15 PM

About 10 years ago, someone reversed into our car in a car park. Honest and told us and gave us their... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Dragged out claim, ignored additional information

| | 1 comment Reviewed by Harley Glass on 13 August 2020, 13:13 PM

In February myself and friends travelled to South Korea, we got caught in a town right as the Covid-1... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

NEVER USE THIS COMPANY

| | 2 comments Reviewed by Karen D'Angola on 20 July 2020, 23:49 PM

A pandemic hits the world and this company decides to take advantage of their customers rather than s... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Unethical and Incompetent. Please Don't Use Budget Direct

| | 3 comments Reviewed by Ian Mathieson on 20 July 2020, 23:43 PM

We have all probably heard of it happening in the broader insurance company community whereby the Ins... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Worst customer service

| | 1 comment Reviewed by donna cham on 30 June 2020, 11:44 AM

Have called and asked for help in a travel natter have been transferred to different departments then... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

What’s the point. Go holidaying uncovered

| | 1 comment Reviewed by Stephanie Elizabeth on 30 June 2020, 11:43 AM

Our life time trip cut short and these muppets can’t even process a claim. 3 months 90 days later not... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

sales team lied to me

| | 2 comments Reviewed by daisy on 15 June 2020, 10:31 AM

before taking out my claim I searched for a insurance that covered pandemics, I asked the sales rep i... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
123..5Next
Loading Quotes

Loading Quotes...