Travel Insurance Reviews

I phoned the claims department and explained my situation that I wasn’t able to travel to my destination due to the situation over Israel and the person that I talk too addressed immediately to the sales team. I received an email from Mr. Uday from sales team and gave me an instruction through email the next day I’ve got my refund deposited into my account much appreciated the prompt action of My Uday

Due to sudden illness we couldn't travel, when we placed the travel insurance claim we received a speedy reply, the language and emphathy detected put our concerns at easy, the claim consultants were excellent keeping us informed of the claim progress.
Very happy with the service and the outcome.

We took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical issues arose, and the doctors advised we should change our travel dates. We put in a claim to get at least part of the expense of changing dates back through the insurance but they will not pay. They have questioned our integrity and basically made me feel like i have somehow made up the whole situation just to get money from them. I feel utterly despondent. This is the first holiday my husband and I will have had alone in more than 21 years. I was so looking forward to it. The attitude and behaviour of this company are unacceptable. I feel like i have been discriminated against and treated like i simply do not matter. Although we will still manage to take the holiday, the extra costs for the change of dates is adding up to almost what the whole holiday cost in the first place. Puts a real dampener on the excitement. I do not and will not ever recommend this company to anyone for insurance purposes.

I feel at ease when I travel knowing that 1 cover is there to support me if I need it. I have had to make 2 claims in the past 10 years and the process was so easy. 1 cover was easy to deal with and covered all of my out of expenses. I wouldn’t choose anyone else to take out travel insurance with.

Claim was made for a missed flight resulting in needing to buy a new ticket and that was not paid. What's the point paying for travel insurance when it wasn't covered.

After supplying all the relevant paperwork required to support my claim, it was reviewed and I had an answer with a week. The claim was then paid a couple of days later. Everything was went as smooth as possible. Would highly recommend 1Cover based on my experience.

I sent in my claim about a week after arriving home and within a week I had the claim processed and received the money within the next week.
Excellent service!

I inadvertently only added one of two medication receipts to my original claim. I emailed 1cover. It wasn't an issue. Could send details through. It was received and acted upon very quickly.
Happy customer

It's a little difficult to provide a full review as I did not need to make a claim (which ultimately no one wants to unless they need to). However the process to purchase the 1Cover travel insurance was extremely straight forward and completively priced. It is for that reason we have continued to choose 1Cover.

We have used 1Cover on numerous occasions and we have had to claim a couple of times. We find the claim process very easy and the claim payments are always made very quickly. When we purchase the insurance online it is very easy & we find that the premiums for the cover is always cheaper than other insurance companies. Thanks once again

I was happy with return response time regarding my claim. 1 Cover covered my expenses except the $200.00. I personally think that's a bit excessive but I guess most insurance companies do the same or similar.

I was happy with the way my claim was settled. But like many travel insurance companies these days, they add too much to their premiums for older passengers who have their AF condition under control.