Travel Insurance Reviews

After getting travel insurance every time I go overseas this was the first time I've ever had to make a claim. Everything was perfect, very easy to make a claim and it was dealt with really fast. I was very happy with the service. I will be using 1Cover again for my next trip!!!!

I had bought 1Cover for my travel insurance, When I travel to Canada and New Zealand, luckily I did not have to claim anything but it was peace of mind.

Recently I was involved with a serious medical claim originating in Whistler, Canada, which was going pear shaped very very quickly. Claims team at Allianz can only be described as disgraceful and possibly bordering on negligent, making an extremely traumatic experience even worse. However, once Mel from 1 Cover intervened the whole situation turned around within a matter of hours; as a consequence Allianz reconsidered their treatment of the injured party and met their obligations. I cannot sing Mel's praises high enough and hope her employers know what an amazing employee they have in her! Thank you Mel for your understanding, empathy, professionalism, graciousness and courtesy! Kerryn

Getting travel insurance set up with 1Cover is very easy - you can do it all online. It can be done quickly and easily. Comprehensive travel insurance is very cheap with 1Cover.

Have previously used icover and been happy with the service. My only problem is the delay in setting up the cover due to having to do asurvey. will find another service if the delays continue.

My phone was stolen out of my bag at a bar when we were celebrating a friends birthday. We had personal security guards and were surrounded by close friends. They said that I neglected to take care of my bag and they will not cover the cost of the stolen phone. WARNING WHAT IS THE POINT OF GETTING TRAVEL INSURANCE. Also HOW DARE YOU ACCUSE ME OF NEGLECTING MY THINGS! There are professional thieves working out there and I am always wary of my presence in environments and also my belongings. They failed to send the reply email to the correct email address and I had to chase them up. And the staff are rude and have a attitude problem.

It takes less than 5 minutes to sign up, very comparable cover, great value for money. I feel very secure knowing everything is covered. Recommend for travel anywhere in the world.

Fifth time I have used 1Cover. Easy quoting, convenient passport-sized policy document, nice follow up emails and SMS before I left and once I had returned making sure everything was OK and providing instructions on how to make a claim if I needed to. I have never claimed, though getting a policy and feeling looked after earns them 5 stars. Definitely recommend.

As a frequent traveller, I have always selected 1Cover to be my travel insurance provider. I found them to be competitive in price and helpful on the phone (well, the sales department anyway). This trip is the first time that I have ever had to call them with an issue. My partner suffered from a fall on our trip and the response we got when we called 1Cover was absolutely disgusting. We were treated like criminals and made to feel as if it were our fault that my partner was quite badly injured. The "customer service representative" snapped that our claim may be covered, but they would have to assess that and seemed irritated that we had even called. Apparently, comprehensive insurance for "unlimited medical cover" doesn't really apply when it comes to an actual issue. The last thing you want when you are in a foreign country, in pain and uncertain of what to do next is to be treated like that. The solution? We hung up on 1Cover and went to the Emergency Department of the country we were in. It was the best decision we made. We were treated with respect and kindness, and were fortunate enough to receive the treatment for free. My only regret is paying out $500 to 1Cover for non-existent travel insurance (plus thousands of dollars for previous trips). Their response to our frightening situation was absolutely disgusting. 1Cover may look good on paper, but they certainly do not keep their promises.

I was evacuated and hospitalised when I was travelling overseas. I was concerned that I may not have adequate cover when this was taking place and the cost I would have to bear. I was pleased that 1Cover stepped up to the policy that I took out and promptly settled payment directly with the health care providers. It made it easy for me which I was thankful for. One minor critisisim is that the communication could have been a bit better when I first made contact to alert them of the impending claim. That would have got them a 10 out of 10. But overally, very happy and would definitely use again and I highly recommend.

I forgot to arrange travel insurance for my overseas trip, and I only remembered the need at the last minute while I was at the airport. I found an Internet kiosk and I was able to quickly arrange coverage. Very easy.

Gives peace of mind knowing that everything is taken care of if anything were to happen and we would be looked after, thank you very much. We will use you again.