Travel Insurance Reviews

We felt confident that we were well covered for emergencies. Very good communication from 1Cover. Easy process. Cost very reasonable.

Fantastic company with exceptionally quick customer service. Claims are really easy to make and they follow up a day or so after you lodge a claim. Would recommend to everyone.

glad nothing bad happened while we were on holidays. we will consider you guys again next time.
thanks for your service

I have always used 1cover for travel insurance. Although I didn't make a claim this trip I have in the past & found them very prompt & helpful.

I liked the emails I got at the end of my trip to ask if I wanted to continue the cover and the email to ask if i needed to claim.

But I felt safe knowing I was covered in the event that something did happen.
Safe easy to talk too and getting cover was quick and easy.

I've been using 1Cover for my international (and some domestic) travel for years. Their customer service is fantastic, and I have never had an issue with a claim -- communication is clear, and approved claims are paid out promptly. Discounts for repeat customers!

I continue to buy travel insurance for the "what if" factor but never once have I been rewarded for my loyalty to 1Cover. Surely I should be eligible for a discount considering I buy travel insurance several times a year.

My camera was completely destroyed through an accident. I received claim payment within 2 weeks of arriving back in Australia. The payment was a little over 60% of the new value of camera and lens taking into account depreciation and an $100 excess. The claims process was simple and straightforward. But of course I did need proof of purchase and a camera technician's appraisal of my ruined equipment.

Have used this company for our last few trips overseas. Had to make a claim on our last trip.
Just printed the form off, filledit out - but take the time to complete the form properly - and posted it off with the required papers. Received a phone call to clarify a few details. One particular item was not covered but 1Cover did give a gratuitous payment for the item. Money was deposited into our account very quickly and a letter was received detailing the amount paid.
Will definately take out cover with them again for our next trip overseas.

I travel many times a year and you never know what can happen on your trip, over the past 10 years i have only used 1Cover, whatever happened i was always looked after and assured the cover will always be there if needed. I have noticed a increase in policy prices and recently the online policy extension has been removed :( hope this will be addressed quickly and it wouldn't hurt to add a discount for long term customers or when extending a policy...

My husband and I traveled to Portugal to visit our son with the intention from the outset that I would stay longer returning a month later.
As such we had 2 different return dates.
When I extended my stay a further 3 weeks I notified ICover who charged me to extend my policy-perfectly acceptable- but when I asked why it was so expensive almost the cost of the initial coverage they said it included my husband even though he was already back in Australia.
When I challenged the ludicrousness of this the response was that he was on my policy and need to be covered.
When I asked if there were any problems splitting the return dates I was not informed about this prior to our travel. Clearly from the information I provided from the outset we were going to be needing two different covers.
Consequently I feel that you omitted critical information to provide misinformation and I will be contacting Consumer Affairs and reporting ICover.