Travel Insurance Reviews

We had to cancel our cruise 8 days before sailing, forfeiting the entire cost. Our daughter, who was not going on the cruise with us , had a sudden and serious mental health crisis after being completely stable on standard antidepressants for more than ten years, and we are looking after her as any loving parents would. Insure and Go has refused our claim, because our daughter was taking medication for a pre existing condition. We are finding this hard to take...it is like kicking someone when they are down. So much for this enlightened era where anxiety and depression are out in the open! This has been the most heartwrenching time for our family, and to have our travel insurance claim denied like this seems unnecessarily cruel. If anyone in your family not travelling with you has any pre existing conditions - beware, as if you cancel due to their relapse or episode, you won't get any joy from Insure and Go. I will never use them again or recommend them to anyone.

Have previously used icover and been happy with the service. My only problem is the delay in setting up the cover due to having to do asurvey. will find another service if the delays continue.

My phone was stolen out of my bag at a bar when we were celebrating a friends birthday. We had personal security guards and were surrounded by close friends. They said that I neglected to take care of my bag and they will not cover the cost of the stolen phone. WARNING WHAT IS THE POINT OF GETTING TRAVEL INSURANCE. Also HOW DARE YOU ACCUSE ME OF NEGLECTING MY THINGS! There are professional thieves working out there and I am always wary of my presence in environments and also my belongings. They failed to send the reply email to the correct email address and I had to chase them up. And the staff are rude and have a attitude problem.

I have used travel Insurance Direct a few times now and they are great value for money, kids are free! They also offer discounts like 5% off. Its quick to get and they don't ask lengthy questions.

Not only did I get a great price for this product, the customer service and speed of response from Budget Direct was fantastic especially when I requested to extend my trip. I will go back to Budget Direct again when I next need travel insurance.

DownUnder as an agency are pretty good but thy can only offer the product they on-sell. In this case Allianz and Alliaz dominate the reasonable priced end of the market. BUT watch out for their exclusions. They cover emergency Dental but too bad if you have dentures because denture repair isn't covered and apparently they don't cover back injuries and the exclusions continue. You need to spend hours on their PDS.

It takes less than 5 minutes to sign up, very comparable cover, great value for money. I feel very secure knowing everything is covered. Recommend for travel anywhere in the world.

Fifth time I have used 1Cover. Easy quoting, convenient passport-sized policy document, nice follow up emails and SMS before I left and once I had returned making sure everything was OK and providing instructions on how to make a claim if I needed to. I have never claimed, though getting a policy and feeling looked after earns them 5 stars. Definitely recommend.

The most inexpensive travel insurance for me. Doesn't mean it is worth it. I would say I would recommend it but there is probably better deals out there. Customer experience has been okay. Frustrating contacting them, but the problem I have is usually sorted out quickly.

I was stuck in Uganda, Africa with no flight home after a flight cancellation and Southern Cross eased my stress, covering my claim without the need to jump through hoops. Cheers.

I went on a trip to New Zealand and travelled around in a camper van but damaged the water door by mistake on the travels. Allianz were excellent and very efficient when dealing with our claim and the assistant on the phone was very patient and helpful with me. The whole process was very quick when we got home. I would recommend Allianz when renting a car or camper van as they are great with their excess deals in comparison with other companies.

As a frequent traveller, I have always selected 1Cover to be my travel insurance provider. I found them to be competitive in price and helpful on the phone (well, the sales department anyway). This trip is the first time that I have ever had to call them with an issue. My partner suffered from a fall on our trip and the response we got when we called 1Cover was absolutely disgusting. We were treated like criminals and made to feel as if it were our fault that my partner was quite badly injured. The "customer service representative" snapped that our claim may be covered, but they would have to assess that and seemed irritated that we had even called. Apparently, comprehensive insurance for "unlimited medical cover" doesn't really apply when it comes to an actual issue. The last thing you want when you are in a foreign country, in pain and uncertain of what to do next is to be treated like that. The solution? We hung up on 1Cover and went to the Emergency Department of the country we were in. It was the best decision we made. We were treated with respect and kindness, and were fortunate enough to receive the treatment for free. My only regret is paying out $500 to 1Cover for non-existent travel insurance (plus thousands of dollars for previous trips). Their response to our frightening situation was absolutely disgusting. 1Cover may look good on paper, but they certainly do not keep their promises.