Travel Insurance Reviews

we were caught up in the volcano problems in bali nov 15 ,a number of flight were changes ,advised aig hard to talk to anyone who understands English then advised to buy a new policy because thay cannot make changes to the existing policy,thay then refund the old policy but the problem arises you have to keep one policy open to claim lost accommodation so they get you for 2 policy's john mac

Really great value for money insurance. I like that I can upgrade my basic cover when and if I feel the need later on. Looking forward to my holiday and it feels good having peace of mind because I'm insured for whatever unfortunate events may occur!

Your Travel insurance product was both a great price and very easy to set up and understand, instead of the normal mumbo jumbo you have to go through to get insurance now a days. Plus the staff member on the telephone was extremely helpful in every way. Well done keep up the good work.

I have purchased 1Cover a couple of times. I am always impressed as they offer great value for money. However recently I had to make a claim for my phone and the turnaround time from making a claim to getting the money back was really quick. Really Impressive.

We were recently delayed in Bali for a week due to the volcano. I had purchased a multi-trip policy through Groupon (which was great value). Our claim for additional accommodation and meals was paid for in full within about 2 weeks. We made sure that the accommodation we chose for our extended stay cost about the same as our original accommodation cost. First time we've made a claim, and it turned out to be a good experience. Based on this I would use 1Cover again.

Sent email to ask a basic question as to whether I need to inform them each time I go away for a multi trip policy. Never received a response. Not a good start! Guess I will have to ring them.

I made a claim when my accommodation was cancelled due to the Lombok volcano affecting flights in and out of Bali. After completing the appropriate documentation I was surprised about the ease of processing my claim and received a full refund without question.
If you are buying insurance for travel to Bali, make sure you buy it at least 2 weeks before travelling because you are not covered if you buy the insurance when it is known that flights are grounded due to volcanic activity

I basically had the most terrible experience of my life. I had a trip planned for 3 months in the USA and when I got to America I was denied access into the country and straight sent back on the next flight after being detained for 15h for no reason.
I have booked another trip now because I need to get over that terrible experience and I also have taken time off to travel so I rang 1cover to ask them whether my policy would cover the new places I would travel to and they told me I had left the country and returned and therefore my policy would be void and I would have to buy a new policy. So $400 dollars plus the money for the tickets wasted and I haven't even been anywhere yet. Now I have only booked a 6 weeks trip and not 3 months like initially planned, but the insurance is not willing to make adjustments. I'm very disappointed.

A friend referred me to No worries so I thought I would give them a go. Great value for winter sports cover. Had an accident which needed medical attention and it was easy to claim so would recommend.

Was recommended to them and...seduced by...liked the cheaper premium. All I can say is Covermore are the better option. No Worries were very helpful and made me feel like I mattered until the point of denying my claim, as I lay in a French hospital, which wasn't too bad, just expensive. Will not use them again.

My tour operator cancelled part of my tour and then stopped replying to emails and wouldn't take phone calls.

TID would only cover it if the tour operator stated in writing that they cancelled part of my tour. Except the tour operator wouldn't return emails or phone calls!

I sent a complaint to them but TID ignored it.

Do yourself a favour and buy travel insurance from a company that actually processes claims.

I am one of the travellers who was caught up with the Bali Volcanic activity on two occasions. The first time, I called QBE and asked if my insurance covered by my ANZ Premium credit card would insure any trip losses including air fares. I was told the policy would cover most of the loss. Now I am caught between Jetstar and the QBE insurance company. The insurance company won't pay me the costs of air fares for two persons unless Jetstar provide me with a letter stating that the tickets were refundable or non refundable which Jetstar will not do. I can spend rest of the year writing letters to Jetstar and emailing QBE with no result. It is exhausting and stressful and an extremely disappointing