Travel Insurance Reviews

Complete waste of money, effort and time. Paid for the Comprehensive Travel Insurance and even chose to pay extra for 'Specified Items Cover' which was to cover our phones up to the value of $750.
My iPhone ended up being stolen in Thailand and we ensured we followed the procedure correctly (i.e. obtained a police report within 24 hours etc) but Allianz still found a reason to reject this by using their vaguely worded policy to fit their agenda that my phone was left 'unsupervised' in a public place when stolen - which was not true as it was st olen in front of me and was being supervised! It is almost laughable that we paid EXTRA to insure our phones specifically and when mine did indeed get stolen, Allianz didn't pay. Completely and utterly pointless. I am thankful that something worse such as a medical emergency didn't happen on that trip, as I can't imagine Allianz would have assisted. In addition to this, when my claim was finalised I received an email stating that I would receive a formal letter in the mail within 5 business days notifying of the outcome. I waited patiently for the formal letter as the email didn't state whether it had been accepted or rejected. 3 weeks later it still had not arrived in the mail. I send an email notifying their team that it hadn't arrived and a few days later get an email response saying 'please see the formal letter attached', but the attachment was a PDF copy of our email trail! I point this out and once again request the formal letter. Finally a week later, after one month of waiting and not knowing the status of the claim, the actual formal letter is emailed to me. The claim was rejected but at the bottom of the letter it outlined the fact that we could lodge a dispute/complaint about the decision and 'all details of the dispute process are within the attached document'... with absolutely no attached document for me to refer to! I became so exasperated at the overall incompetency of the company that I couldn't even be bothered pursuing it anymore. Disappointing to think that Allianz are profiting by having an extremely ambiguous policy and disorganised claims process.

Knowing zoom had us covered ..
all through our holiday was a great relief even though we didn't need it .
thanks zoom

Some company's ran me around for months then found you guys sorted in less then a day, even with a pre existing med condition.

I don't insure with anyone else and as a freaquant overseas traveller can't fault such wonder price, service and piece of mind

I was stopped by the U.S customs and was meant to be travelling for 3 months, the customs officer was really aggressive and for some reason said I could only travel for two weeks. The policy covers unforeseen circumstances to travel plans but they are refusing to reimburse me for the flights that I had to cancel. Pieces of trash - do not use this company - STA Travel are 1000% better I should have stuck with them

Tried to settle a claim while in Singapore and felt like the process took forever. Each time we had contact the different people we spoke to had to be reinformed of everything. We'd send all required documents and then the next person we speak to needs them sent again. One person would say one thing, so we make plans and then they change their mind. Painful company, like piling teeth when making a claim. Avoid!

Had to make a claim after being taken ill while on holiday. Had to threaten them with a referral to Fair Trading before they came to the party and even then we were only able to recover 2/3 of our costs. We'll never insure anything with Allianz ever again.

Our Passports were lost , we sent them registered post to get visa. We then missed dates of travel and tour due to the time it took to get new passports. Small clause in insurance means we cannot claim for flights or tour. Very disappoint, thought that was the point of insurance.

have had no experience with a claim.
i think that would be telling experience.
mind you in 40years of travelling i have never had to make a claim so have nothing to compare against

We have used 1cover for several overseas epic journeys over about 10 yrs .... have had to make two claims in that time. The first claim was relatively minor and was extremely well handled.
Our last claim was a big one as we had to cancel our whole trip to Alaska and Sth. America 1 week out from departure, due to a sudden Cancer (stage 4) diagnoses for our Daughter inlaw. It took a while to get the relevant documentation together to prove that we had no prior knowledge of the event and a reasonable amount of too-ing and fro-ing .... but I must admit the gentleman whom we dealt with was always courteous and helpful. We eventually had success and our claim was paid in full very quickly. Ultimately very happy.
We will use 1cover again.

I needed medical care overseas. The hotline staff were compassionate and I was happy with how my claim was handled

In our overseas travels it is reassuring knowing that 1Cover are available to assist us should an occasion arise. We are pleased to recommend your company to our family and friends for travel insurance