Travel Insurance Reviews

First time with Zoom, I will use them again. Good value, like most policies it's important to read through what you can and cannot claim. Fortunately our trip went smooth so I can't comment on the claim process.
Happy customer.

I have just bought a policy for the second time. I have found the processes both for taking out a new policy and for making a claim to be efficient. InsureandGo were recommended to me and I would have no hesitation in recommending this company to others.

1cover came highly recommended to me by friends, so I decided to use them. Great communications, conditions and value for money. Recommend highly and will certainly use them again!

I have used 1Cover direct insurance for our travel for many years now. I often recommend it to others when they ask me about this type of insurance.

I'd rather eat razor blades than insure with tick. They destroyed our reason for going to Greece, they caused us loss with the stressing conditions they.placed on us, then here it comes and all recorded as advised all my calls are, they blackmail me and my family and tick along with mapfre no they have a serious issue now as they flew me with documents that they had docked. So trust me travellers pay the extra and go elsewhere cause they are useless troglydites quick to take your money but when your in need treat you like a dog's turd. Once I take them further Il then let the media bring it out on them , there lawyers emailed me today shows me just how guilty they are. Il be taking tick to VCAT where there so called professional supervisor Christine P aka the doctor she believes she is tell the tribunal of her and mapfre decieving threatening and blackmailing conduct to get there way. Its us honest people that get kicked in the guts and as for Australian haha try phillipnes call centre.

NoWorries Insurance lives up to it's name. Our 2 year old daughter needed to be hosptalised after bad gastro and NoWorries made the whole process easy. They covered our other rout of pocket expenses as well. Would highly recommend.

Very simple, fast, easy to navigate application process. Continually kept in touch while away with email reminders. I haven't had to make a claim as yet... I hope I don't need to but I do have peace of mind that I have 1 Cover insurance.👌🏻

When i called 1cover two days before the storm to mention that i was heading towards it and was i covered for changing my travel *away* from Harvey i was told that there was no cover until *after* the event.

When i called from Houston during Harvey to ask if i was covered for getting a hotel in Dallas if i could get there i was advised that i was supposed to stay in the same hotel or 'in the area' (in other words stay in the disaster area!) and that i wouldn't know if a Dallas hotel was covered until i put in a claim (who wants to bet the claims team reject it?).

So the Emergency Team can't advise on cover. They have also provided zero advice on the best approach to minimising the impact and expense caused by Harvey. So what their role entails is anyones guess (giving useless rote responses seems to be their current modus operandi).

What is painfully obvious is that 1cover are fine if your biggest travel risk is losing your phone or having a flight delayed. If you find yourself in a serious pickle then you are better either relying on your own wits or going with a *real* insurance company.

Cant use any more as i am 75 most insurers i have checked cover me to 90.... dissapointing i wont be anle to use the servoce again

Easy application process and reasonably priced. Haven't had need to make a claim, but feel comfortable at this point that claim process would be just as easy.

Quick and easy to complete, saves you a lot of money you can then spend on your hard earned holiday. I was very impressed and will definitely use 1cover again.

Claims process was initially OK but kept on asking for more information that was of dubious relevance although for one bit of information that reduced the claim they required no supporting information. You can upload information initially but none of the subsequent additional information - this has to be emailed and they "can't open the attachment" was a tedious regularity. Eventually the claim was accepted more than 2 months after initial claim, which was more than a month after the loss because getting all the documentation they require took more than a month. Once the claim was finally approved, they took 3 weeks to pay it ("up to 10 business days" - yeah right).