Travel Insurance Reviews

Good coverage of pre existing medical conditions price competitive.easy to purchase online website easy to use .excess is reasonable.great medical coverage with Covid.

I have been using 1Cover for many years when I travel overseas. I find their rates as competitive as any you'll find and the value for money exceeds that of bigger companies. 1Cover will always be my first place for travel insurance.

I have used them for many years but have never had to put in this type of claim before, so one is initially somewhat anxious about the whole process. The clearly set out process clearly helped on this front as did their timely responses. The ability to upload and add documents later also eased the pressure on the whole process. I also thought that their emails having a named claims consultant very good as if one needed follow-up assistance it was there.

Every single email you send takes up to 10 BD for a response. So if you are missing any information and ask a question then it takes up to a further 10 days. Rather than being able to clarify information required, the frustration in processing has you giving up. In the end I only requested accomodation coverage and ended up receiving half because the note said 2 guests when there was only one. The claim was processed before I was able to speak to the hotel for them to provide me with the correct receipt and again there was another 2 weeks of waiting. Would not use again.

We are an older couple and travel insurance quotes are hard to come by or very expensive. We found 1Cover extremely competitive (in fact, costing us less this year for 6 weeks than for 4 weeks last year - both trips to Europe).
When my husband ended up in ICU 7 days before we were to leave, I contacted the company to advise that we would be cancelling and they were very helpful, advising me of what documentation I would need to supply.
Of course, we are disappointed not to have our trip but1Cover at least did not add to our disappointment. We will definitely look to 1Cover when next we travel.
I have already recommended 1Cover to at least five of my friends and will certainly continue to do so.

Their travel insurance policy:
1. Has no provision for force majeure. If you need to change your plans due to circumstances foreseeable or unforeseeable you cannot claim. If a third party changing their plans gives you cause for a claim, that is also no basis. This is covered as "you or any other person's unwillingness to proceed with the journey or deciding to change plans".
2. Additional expenses are only claimable if the claim falls under one of the defined coverage scenarios. For instance, if meals were prepaid, you cannot claim for them. Also, if shortening your holiday, causes you to dispose of food already purchased, you cannot claim.
3. All expenses claimed must be explicitly covered in the policy.
4. Additional costs due to rescheduling of transport are only covered under a very narrow range of scenarios: Riot etc.; Cyber incident; Loss of passport or travel documents; collision; delay of transport

The Customer Service has been amazing! I was dubious when I could not contact 1Cover by phone but there was no need to worry. I was kept up to date regularly and all my correspondence with them was answered in a courteous and timely manner. I have insured with 1cover for many years and will continue to do so.

Best $130 I've ever spent, after tripping over in Indonesia, I required emergency surgery and 4 days in the hospital. 1 cover was great, covered all medical costs, cost of flight changes plus extra empty seat ( for arm space) and extra accommodation for my travel companion.

Took out insurance in good faith but apparently should have read the fine print. My flight was cancelled for staffing reasons, not covered. Can only be for strike, riot, hijack, civil protest, weather, natural disaster or accident affecting your mode of transport.
Absolutely disgraceful, another sham case for the travel insurance industry.

I’ve been waiting MONTHS and MONTHS on end for anything. They have specifically designed it this way so you give up. Absolutely disgusting scam of a company.

The last hassle that you need when your partner becomes sick just before you are to go on holiday is to worry about will the travel company honor their obligations. Needless to say, 1 cover was great to deal with and kept us informed of all that we needed to do.
Thanks.

Both myself (as an official trip leader) and my other leaders used to use and recommend this company - until we needed them. In two separate instances, neither of us were able to get ahold of anyone at the "24/7" line. And when I finally did, they were super rude! My leader never got ahold of them through that number when she was in the airport actually having an emergency. So she didn't get help, and then when she ended up submitting her claim, they denied it. As an affiliate for WN for years, I was supposed to get paid for every person who signed up for my trips, but never got paid. They claimed they made a mistake but then never rectified it and I never saw my hundreds of dollars I was owed. I will never use nor recommend them again.