Travel Insurance Reviews

After responding to my claim, they verified my banking detail and deposited the money into my bank account. The whole process takes about ten days.

Have used Insure and Go several time and made my first claim recently. Process was simple, easy and relatively quick. Good communications and result!

The staff at 1Cover are brilliant. They were there every step of the way, they treat you like you are a friend of there's, for me this is extremely important.
I 100% recommend using
1Cover, don't waste your time researching, I have done this for you.
I've had experience with the staff at 1Cover, I wouldn't use any other travel insurer.

I got sick while overseas and was admitted by relatives in Emergency. Doctored treated well an in my opinion (now) excessive medical tests were conducted. But this company paid all the bills.

Not really worth it. They took months to tell me that they would reject my claim. I lost a nights accommodation consequently.

Information I sent through to support claim was handled inefficiently as I was asked several times for same information which had previously been confirmed as received. Was advised claim was to be cancelled due to lack of response which was incorrect. There was no or inconsistent confirmation or receipt of information sent through unless asked for. Staff helpful when I had to phone several times to find out where my claim was at. Some information asked for I felt was unreasonable. It took 3 months to finalise my claim. The outcome of my claim was good but I found it a stressful exercise.

I have organized travel insurance for my parents for their overseas trip (Russia, Spain) between August & October 2019. This time around was the first time that my parents had to make a claim. My parents were visiting my sister in Spain, & one evening they went for bike ride and my father fell of the bicycle. I contacted Tick insurance from Australia and informed them about what have happened. My father had to go to hospital to have X-rays to make sure that no bones were broken. Luckily it was only bruises and couple of scratches. Tick Insurance sent us the questionnaire that had to be filled in and we also had to supply photos of the injuries. Overall, I am happy how Tick Insurance communicated with me and my sister, and the follow up email to make sure that everything was ok.
I just have one little thing that I'd like to mention. When I made an initial phone call, Insurance representative asked me for my sister's for number, as I was driving at the time I made a mistake in providing a country code (I told 33 (France) instead of 34 for Spain). So, there were few unnecessary emails going back and forth. In my opinion, the operator should have figured it out on their own (common sense!).
Other than that everything was good.

Diana Gaze (on behalf of Vadim & Anna Kudryashov)

It took a long time for my claim to be processed so I ended up paying 3 months interest on my credit card but overall it was satisfactory.

Ordered travel insurance online and received a 10 petcent discount thank you, but the website didnt tell me i was entitled to 15 percent being a senior, found out later through the seniors newsletter
Not a big issue just though you should know, apart from that always a good experience

I rate 8 for the customer experience because I didn't have customer experience yet, hope I can mark 10 if I get any

Recently took our an insurance with Zoom. The customer service team is amazing, friendly and professional.

However the claims department tends to be a bit slow in regards to actioning a claim. but apart from that zoom is a modern, hip and amazing travel insurance company.

Although we did not have to make a claim, the process for getting a quote and receiving your policy was very easy to follow. I would recommend using Zoom.