Travel Insurance Reviews

Recently we had to cancel a holiday to Bali due to the bushfire crisis in NSW. We cancelled everything and managed to move everything to new dates in December. We were out of pocket on our airfares so I lodged a claim with Zoom. The process was easy and it took about 7 days for them to approve my claim. As such, I took out another policy for the new dates of our travel. Thanks again for your understanding.

Staff we're very helpful and explained everything so I could understand what was going to happen which I appreciated after being so sick on my trip so many thanks to the team.

Lost sunglasses in Ganges River, no police report or ship report so claim denied. Will not accept Stat Dec, wants me to get report from River Cruise boat in India, not really possible. Poor service. Claim now settled, if you were only ever going to pay $7.90 why did you bother rejecting it in the first place or is it just to show who's boss? You have lost me as a future client, and I will no longer be recommending you to fellow travellers as I have in the past.

Every insurance is great until you have to use it - then you find out how good it is or isn't. Unfortunately I did have to use it on a trip to Pakistan. They were easily contactable and the level of service they gave my stressed daughter (I was too sick to care at the time) was fantastic. The only negative was after they gave us flights to choose to come home on, we then found out, as my daughter was an adult, she should have kept traveling and the insurance would only cover my flight home. That did make for a stressful time as we then had to find and pay for the cheapest flights home in case we weren't reimbursed for her. All's well that ends well and they did cover her flight after a letter from the doctor and a letter from me. If you do need to get a doctors certificate, make sure you ask them what it should contain ie when sick, what wrong, medication/treatment given, instructions (unable to travel for two days...) etc with doctors full name address and an official stamp if possible - this would be the same for any policy with any company. They also covered the repair for a cracked iphone screen after a treking fall. Have already purchased another insurance policy with them for my next trip. Highly Recommended

My Husband and I booked our cruise on the Majestic Princess in Feb. 2019 and sat back and Looked forward to it. We took out 1 cover 100% insurance for everything (very Reasonably Priced) with a $200 excess, at the time of booking, Then around 2 weeks to departure. One of us got sick due to a change of medication and was rushed to Hospital for 4 days. The recovery was not in time to go on the cruise so it had to be cancelled at short notice. This resulted in very little of the cruise, Flights and accommodation monies being returned to us. we put our claim into 1 Cover and after a short period of time when ALL documents needed were submitted, we received a notification the claim had been processed and we would receive all the money we claimed for. It would be in our bank within 10 business days. we were thrilled, and during the hole process all the staff were very helpful, informative and very patient
Thankyou 1 Cover

Very good work by the team at Tick Insurance Every hing was handled very quickly. Will use them next time I need Travel Insurance

From reading the coverage we felt this insurance policy although not the cheapest gave the best all round coverage for our cruise.

Not often I do this, but this time I really wanted to write a quick thanks to everyone that helped. I had a couple of dumb mishaps on a recent trip and needed some help. Every time I asked something I got a quick response. Even when I eventually made my claim it was pretty easy. I definitely recommend these guys from this personal experience.

I recently attempted to make a claim with Insure and go for a stolen mobile. The mobile was used by my 11 year old son at home as a gaming and netflix device and overseas with a UK 3 mobile travel sim in case of emergencies. On the day the phone was stolen I spent 4 hours in the Seville police station to obtain the needed police report and reported the phone stolen to UK 3 company who 1) gave me the phone's IMEI number and blocked this for me. They even provided me with a letter stating the phone had been blocked by them and the phone with that IMEI had been operational in Europe during my travel dates. I knew I needed to provide proof of ownership for insure and go and was aware they ask for receipts. The phone was a gift a couple of years ago and there was no receipt and no longer the box - however I had the phone repaired at a phone store while on my holiday in Italy and provided them with the receipt of the repair which included my name and the make of the phone plus the cost of the repair and the last 3 digits of my IMEI number. However insure and go would not recognise this as proof of ownership even with the letter from the UK3 company. Further insure and go said I had not blocked or provided my phone IMEI despite them receiving a letter from 3 twice as it needed to be done by an Australian phone provider even though the phone didn't have a sim in it prior to our trip. Further when I tried to submit my claim there were so many odd errors on how you could input your bank details I was already feeling scared that I had been scammed. The bank bsb numbers are preset for each bank and state and in most cases they are incorrect - meaning you will have trouble getting your money anyway. There is no way to simply enter your bsb and account number without using their flawed system. I would not recommend using them I know they achieve high ratings and that's the reason I bought their insurance but my experience suggests the great ratings aren't from people who have made claims - companies are great at getting reviews for immediately after you've bought their product - without having tested it.

Everything from taking out the insurance and ultimately claiming for some damage was handled very efficiently and promptly online. Well done

Had a medical incident overseas. I'd never had to make a travel insurance claim in the past and i was skeptical of the level of support i would receive. From start to finish Zoom have been fantastic. Cannot recommend enough.

I usually use Australian Seniors Insurance, as they usually have the most competitive prices & coverage (I am 75).
Last 2 trips I have used 1 Cover as they were comparable & completive.
However I have now booked my next trip, again, with Seniors as 1 cover were much more expensive.
I have been buying travel insurance for 50 years, it pays to get a few quotes from reputable companies.
When are Travel insurance companies going to specify a rate per day for cruising (river & Ocean) & land travel? as the loadings are different! This was the issue when I wanted insurance for 8 days river cruising & 8 days land travel, I had to take 16 days Cruising at a premium.