Travel Insurance Reviews

The Customer Service has been amazing! I was dubious when I could not contact 1Cover by phone but there was no need to worry. I was kept up to date regularly and all my correspondence with them was answered in a courteous and timely manner. I have insured with 1cover for many years and will continue to do so.

Best $130 I've ever spent, after tripping over in Indonesia, I required emergency surgery and 4 days in the hospital. 1 cover was great, covered all medical costs, cost of flight changes plus extra empty seat ( for arm space) and extra accommodation for my travel companion.

Took out insurance in good faith but apparently should have read the fine print. My flight was cancelled for staffing reasons, not covered. Can only be for strike, riot, hijack, civil protest, weather, natural disaster or accident affecting your mode of transport.
Absolutely disgraceful, another sham case for the travel insurance industry.

I’ve been waiting MONTHS and MONTHS on end for anything. They have specifically designed it this way so you give up. Absolutely disgusting scam of a company.

The last hassle that you need when your partner becomes sick just before you are to go on holiday is to worry about will the travel company honor their obligations. Needless to say, 1 cover was great to deal with and kept us informed of all that we needed to do.
Thanks.

Both myself (as an official trip leader) and my other leaders used to use and recommend this company - until we needed them. In two separate instances, neither of us were able to get ahold of anyone at the "24/7" line. And when I finally did, they were super rude! My leader never got ahold of them through that number when she was in the airport actually having an emergency. So she didn't get help, and then when she ended up submitting her claim, they denied it. As an affiliate for WN for years, I was supposed to get paid for every person who signed up for my trips, but never got paid. They claimed they made a mistake but then never rectified it and I never saw my hundreds of dollars I was owed. I will never use nor recommend them again.

The big trip to France. Itinary Day 4, tripped on uneven footpath and landed on my hip. I could not get up. Hospital for 4 days and a full hip repacement. All went extremely well with surgery.
One Cover took charge of everything from the hospital costs, mobilty aids, medications and upgrading my return flight to Sydney. Everyone l emailed with was caring and helpful. Big thank you to Daniel, his support made the process very easy , also, thanks to all the support team.

Do not utilise the Webjet insurance service, do your research. There is a reason why there is so many bad experiences from customers online, I am still chasing a refund after 3 years. To add on to this experience, Webjet referred me to their insurance policy and 'cancelled' my flight credits, assuring me that I would obtain a refund from their insurance....KNOWING THAT THIS IS FALSE INFORMATION....I couldn't believe it when I was told that no, I would not be covered for this. To then go back to Webjet who now state that my flight credit is cancelled and they've taken my money. Its comical. Do not book with Webjet, ever. They are dishonest and will disappoint you whilst simultaneously ringing out your wallet.

This doesn’t even deserve one star, pathetic excuse of a company. If you would prefer to throw your hard earned money down the drain go for it when purchasing this fraud of an “insurance”. The irony is they call themselves “cover more” when in fact they don’t cover SHIT! They don’t get back to you when sending emails, when on the phone they find any way possible not to cover you for things that you were told they would cover, they are SCAMMERS!! They do not provide any assistance but they’ll happily tell you lies when purchasing from them. I paid a premium for top coverage and they did absolutely NOTHING!!!!! Extremely expensive policy that didn’t do anything for me and was a waste of money. I will be sure to tell everyone to NEVER EVER EVER buy from this mob owned insurance company!!!!!

Used 1cover, as they offered a great price. No hassles making a claim online. Also, company was very responsive and help with communication via email.

We had an expensive holiday booked, Airlines and cruise. Unfortunately I got sick and we had to cancel about one month out from travel. We did get some money back from refunds but were still out of pocket more than 50% of the holiday cost. We submitted a claim for a substantial amount to 1Cover. We were asked to provide two forms. A completed doctors statement and a statement of refunds from the travel agent. Once we provided those forms the claim process was quick and easy. The whole process was completed on line. We were paid in full about month after submitting the completed claim. We are extremely pleased with the claim and payment process. When we took out this policy it was the cheapest we could find on-line. You are always a little nervous about this but, as it turned out, we need not have been. I can recommend 1Cover.

I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole process was easy although it did take an online chat to find the right form. With the right information and the right advice given about correct wording to use, the claim went through without a hitch. Thank you Zoom for the compassion you showed. I will certainly use Zoom again.