Travel Insurance Reviews

Quick response to claim and settlement without delay. Quick response to changes to the policy details.

would highly recommend them

policy wording was very clear and understandable. I chose this policy even though it was a little more expensive as I understood the terms easily

3rd time organising cover with 1Cover and I'm still very happy with the options available and the price is also fair.

Easy to make policy. Great value did not need to make a claim and that is always good. Would use again. Thanks

Cheap and easy to purchase (which in hindsight should have been an indicator that claiming would not be so straight forward!). I lost an expensive pair of sunglasses on a cruise and when I claimed for them it was such an arduous process with lots of documentation required and emailed questions which went on and on for over a month (making a claim for motor vehicle insurance is far easier). After jumping through all their hoops they rejected the claim on the basis that sunglasses are specifically excluded to be claimed as stated in their Product Disclosure Document. This is where the problem lies, you get this document after you purchase the policy and reading it on-line is near impossible. Also I made the mistake of assuming lost property includes any of your personal property, but once you read the exclusions, many common items you would take on a holiday are excluded. Anyway my bad for choosing a cheap policy and not reading the fine print. This is a bad policy compared to others if similar price which do include sunglasses as lost property. I won't be using Tick again.

I am still waiting for a reply to my 3rd email in regard to an issue I had. The auto reply says I should have a reply in 2 working days. Twice it has taken 4 days.

Used TID on a number of occasions but never had to make a claim until recently. Thought the process would be easy but they just flick you off to their insurer, Cererbus, and thats when the problems start. It has been 4 mths since i submitted my claim but still no word from them. Every time i try to follow them up i get an automated message saying that "Unfortunately we are experiencing higher than normal volumes of claims", this has been the case with every email for the last 4 mths. I provided all the information that was requested on the form but they are still contacting my wifes medical providers trying to dig deeper to find something that will prevent them paying out. The medical providers are just furious with TID / Cererbus and having to provide the same information over again. Despite persistent follow ups it has been a month since i have heard from them and its been the worst experience ever. I have travelled several times since submitting my claim and have found cheaper insurers than TID and appear to provide a better level of cover. All TID want to do is sell you a policy and if anything goes wrong then you are on your own, they do not want to know you.

First used 1cover in 2014. Had a reason to claim hospital expenses and fly home, no issue was made, performed professionally. Have used them in 2017 and 2018, thankfully no need to call upon them! I used them not just because of price, but because they deliver when the unexpected happens.

Customer service is terrible. I was taken by ambulance to the Paris American Hospital, was left in a hospital in Paris and was not accepted by The Wise Traveller to be covered on my medical insurance. I was seen in the Emergency Department and after the staff checked my passport and my travel insurance they said they needed approval to treat me first from my insurance company. What should have been a reverse charge call and that was never offered. Wise Traveller was only interested in my room number before they would give the hospital assurance that I would be covered. Because I was lying in a bed screaming with extreme pain thinking it was my appendix, they decided they wouldn’t cover me as I was not admitted with a room number. It was a lengthy, drawn out conversation to your company in Singapore and we didn’t get anywhere. Meanwhile I could have died. I agreed to pay myself for a scan it was confirmed I had Kidney Stones and I was to be omitted into a hospital bed. They tried to admit me, but because I didn’t have money to pay (which was why i had travel insurance in the first place), I had to leave the hospital, pay the bill and return to the hotel. The phone call distressed my girlfriend who had made the call and myself who could hear this conversation that was just going around in circles for over 20 minutes at my expense. I have no apology from The Wise Traveller and even with my phone records they say they don’t even have a record of the 20 minute call. Nightmare!

Online quote process was easy, quick and very informative. Prices were competitive and purchasing insurance was a breeze. Keep up the good work.

Tried claiming one airplane ticket as my daughter was too ill to fly. Had doctors certificate but the Insurance agent wanted to know intimate details of her illness. As an underage minor, I got legal advice that it is illegal to request such information from a minor and refused to answer his questions. As such he claimed he could not help me and shut the case.

Tick Insurance has been very helpful to me this year. Due to family reasons I had to cancel 2 overseas trips. Fortunately for me I had travel insurance with Tick which covered cancellation. Both claims were finalised promptly. I have now booked another trip for next year and have again purchased travel insurance with Tick. I highly recommend them.