Travel Insurance Reviews

Pre existing medical conditions e.g. high cholesterol or cardiac issues are not covered and not even considered or assessed for cover. Therefore most seniors are not covered by this company. Misleading and discriminatory.

Extremely bad customer service and service as a whole. I have purchased World Nomads and unfortunately had to submit a claim. I called them at the time of my emergency and I was transferred to a third party who had no idea what my policy does or doesn't cover. I couldn't get in touch with them at all and didn't receive any support. The website is terrible, not user friendly at all. When you're logged into your account you cannot see your claim neither your policy. I had an ongoing active policy and when clicking on "my policy" on the website would prompt me that I didn't have one. I submitted my claim and called 14 days after to check and see the processing times. I called a customer representative in the USA and had a terrible experience with her as well. Extremely rude. I shared my experience of being alone waiting for the ambulance and having reached out to a third party who said to call again in normal business hours to seek information and she kept interrupting me, saying it's not true. Why do they advertise on their website 24/7 emergency assistance when they work with a third party call center, which is unhelpful and oblivious? The worst experience ever. She was not able to empathize with my accident, didn't say sorry even once, just argued and defended herself with the rudest tone. Really makes you regret dealing with them and honestly makes you scared that you can't trust them. It feels disappointing and unsafe. Not to mention the emails I had sent and got automated responses back with numbers to call. I am in a foreign country, I can not freely call around random numbers. It just shows again that they do not care about their customers. Please get an established insurance company if you're looking to get covered. World Nomads is more expensive and with a fancy main page on their website is leading people to believe that is modern and really fits the needs of their customers. I usually never write reviews, but this time I had to, because when you're alone in a foreign country you buy insurance for protection if something happens, so that's what I did. Unfortunately not from the right insurance company.

Easy site to use, value for your buck, this will be our 10th cruise. Keep up the good work Tick travel!

Have not had to claim and I hope if we have to it will be as easy as applying for the insurance.

I wish there was minus in rating system I would have given them -1. Such horrible customer service, nobody knows what they are doing, never go with this company sure you will regret it. Very bad experience with these people, waste of time and talk.

1Cover were very supportive and informative when I rang them when my son was sick. They told me exactly what to do and even gave options to try to get the urgent care centre to bill directly to them. They followed up with me and checked on my sons health. My medical claim was approved and paid within a couple of days of submitting the documentation. I’d highly recommend them.

We had a small medical incident in Fiji (broken little toe, was deformed), called the hotline spoke to a nurse and then doctor. Directed to what hospital we should go to in Fiji. Got a follow up call two days later to make sure everything was ok. On return lodged the claim online, provided what documents we had (probably need to provide too much but no real issue). Lodged the claim at 10pm Monday night, claim approved 11:30am Tuesday.

We experienced very last minute flight cancellations during our stay in Japan. Contacted Insure and Go who were friendly and helpful. They kept in touch with us via e-mail and were quick to respond.
During the claims process, submitted all receipts and required proof. Within 2 weeks, received our compensation.
Definitely recommend to all travellers!
Don't forget to add "Natural Disaster" for only an extra $10pp. Saved us a lot of money and hassle!

I lost a bracelet whilst on a cruise. I ensured I had all the necessary paperwork from the ship, lodged my claim upon my return and I cannot speak highly enough of Insure and Go. Good communication and paid in a timely manner. I have used Insure and Go a number of times since for my frequent trips and will continue to do so as you only find out how good your insurance is when you need it and have a claim.

Easy Web site to use. However, expand explanation on what is actually covered eg. Is repatriation to home covered in case of serious circumstance.

Good value for money , very competitive with other companies and easy to apply online. Good customer service, very helpful and understand their products.

we have used InsureandGo many times. It would be great if you could log on and get a better price for loyalty.