Travel Insurance Reviews

My trip to India was cut short when I became severely ill last January with what I believed at the time to be pneumonia ( I have a medical background BTW). I rescheduled my flight to come home the next day which cost me over $2000. I saw my GP the day I came home who certified I was unfit to travel and made the right decision to come home when I did. I believe in retrospect I would have died if I had stayed in India. They rejected my claim on the basis I had not obtained a doctor's certificate before leaving India and had not sought their "permission" to fly home. Section 3 /1 of the policy document states I needed to have my treating doctor certify I was unfit to travel with my original itinerary which I did on my return. It does not clearly state that I should have done this prior to having left India. They have avoided paying me based on clause B1-2 ".... and if Insureandgo approve this! What a a convenient loophole. So basically if Insureandgo don't approve your claim they won't pay up. I suggest you read their policy schedule fully before signing up and realize they are based in the Philippines and have no company representatives in Australia you can deal with face to face. Two lessons I have learned here: 1) always read the policy fully before agreeing to sign up and 2) you get what you pay for.

Was very impressed with this travel insurance company. Unfortunately became ill overseas, contacted their emergency number and they gave me the advice and assistance I needed. On my return home, I lodged my claim, received excellent assistance over the phone and had my claim validated. Easy, fairly quick, hassle-free! So delighted I picked 1cover over the other companies I was looking at. Would definitely recommend and use again. Top notch service!

I unfortunately had to make two claims whilst on travel overseas: one for catching Influenza A and one for suffering from a sudden dental problem that required a root canal treatment + crown setting.

All the claims I submitted were accepted and the claim review took only just over one working day. Incredible and very dependable service.

I can only commend and recommend 1Cover for any travel insurance needs + cover. Thank you very much!

Online quoting was simple and easy to use and price given was much better than other comparisons. Very happy with my price

I left with an insurance from 1Cover and while I was away I had to extend it by two weeks initially, because of family issues overseas. That cost me $33, which was fine. Then I had to extend it for another 2 weeks and all of the sudden it was around $44. I thought it was odd but decided to go with it anyway. Then I had to extend it for another 2 weeks and all of the sudden they charged me $55! I understand that the amount might be higher than usual, because of the extending nature of it, but it is ridiculous that it went from $33 to $44 to $55 for the same amount of time.

We had 1Cover travel insurance for a cruise holiday and due to adverse weather conditions the ship missed a scheduled port of call.

My calls to 1Cover were all answered promptly, and professionally, and my lodged claim was settled in a matter of days !

I will not hesitate to purchase our future travel insurance from 1Cover and cannot recommend them highly enough.

We have insured our trip but have not gone on our holiday as yet. Considerably cheaper than other insurers easy to apply

Would rather use those free travel insurance covered by credit cards.Recently bought one with Insure and Go paying around AUD1200. For Australian residents, there is reciprocal health agreement between Australia and few foreign governments like UK, Italy, NZ etc. (free to us). When you buy this insurance, they expect us to go to these public system and join the long queues that is free to Australian residents anyway.We pay premium to "skip-the-lines" in attractions such as Vatican city, Louvre Museum and many others but are told to join the long queues in public systems. This is unreasonable and just a rip off! You have to pay unnecessary travelling costs and waste a lot of time waiting, in addition to language issues in public hospitals of non-English speaking countries. Also, I've provided travel itinerary and consultant don't tell you on this important clause. But when you are there and needing medical assistance, they will slap you with their PDS "Policy Disclosure Statement (PDS) that the "insurance will not cover private medical treatment where satisfactory public care or treatment is readily available in any country under any reciprocal health agreement between Australia and any foreign governments and we have agreed this is medically necessary." I would not have bought this insurance if I were informed of this when buying. There is no peace of mind and bring unnecessary anxiety when you buy this travel insurance thinking it covers all medical assistance. There is absolutely no value at all!

I use 1Cover whenever I travel. Its affordable, straight forward and uncomplicated. Great call center staff always available to assist with enquiries. 1Cover definitely gives me peace of mind when I travel.

I have used 1 cover several times and have been very satisfied with the service so far. I have not had to claim so I don't have that experience, friends who have used 1 cover and had to claim, told me that the process was easy and handled well. This was one of the reasons I chose them originally.

Expectations exceeded every time including value for money, but more importantly when a claim is required. A recent instance occurred when a family member was hospitalised overseas. 1Cover paid all expenses for the patient and for two family members to travel overseas and return including accommodation and meals. Support on the ground was amazing as well. A great outcome.

It was simple to understand and easy to do, plus great value, and with 3 options suitable for you to choose from