Travel Insurance Reviews

I took out medical cover for my trip to Bali. I was told I couldnt get further cover due to the Agung volcano situation. I just want to say that there has been no further problems with the volcano since that initial situation in September. I wonder if you can somehow review the situation with insurance to Bali now and step up to what is actually happening. Bali's tourist trade has dropped dramatically because of this. Most areas are safe to be in. And there is a clear exclusion zone which can be specified.

I have always used 1cover whenever I travel.I have never made a claim until now & even though I submitted a claim over a mth ago I have still not had any reply. I'm disappointed with the lack of response

I had no intention to claim but when I called to say that my daugter was stranded in South Africa, your call centre gave me the most cold hearted response you could ask for. No way I’ll ever buy anything from you.

Look around all the big insurance companies and none could compare to insureandgo. I have been using them for a few years and costs have not risen much still around $100 for gold.

We have been insuring with insure n go for about 5 years, we usually travel twice a year....only one claim....Bali volcano delay....it was handled quickly and professionally

We were going to Sweden. Had only 1 stop in Thailand where my 18 month old got sick. Had to rush her to the hospital there. I didn't have a phone on me so the hospital contacted 1cover on my behalf. They kept reaching out to me and keeping in touch. Paid the hospital bill and booked our flight back home as the dr said we need to get the little one back home. And they paid for our return cancelled tickets. They also called to check on my little one when we got back home. That's how service should be.

A small amount to pay for the peace of mind when hiring a car and their $3500 excesses; not that I had to claim to justify that state of mind.

1 comment on this review

Hi Michael,

Another positive review regarding our car rental excess cover! It's certainly a popular part of our travel insurance.

I'm glad you were pleased with your coverage and 1Cover's additional extras.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!

Sophie@1Cover

Reply from 1Cover representative
23 January 2018, 12:42 PM

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just knowing i had good sound cover for all my requirements including rental car cover made the holiday so much better. thanks 1Cover

1 comment on this review

Hi Robert,

It's wonderful to hear that we could offer you peace of mind whilst travelling. Our rental vehicle excess benefit is certainly a popular part of travel insurance, it saves you a good chunk of $$ where you'd usually be paying high daily fees to remove or reduce rental excess through your hire company or pay out of pocket yourself for the full excess amount in the event of a claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Sophie@1Cover

Reply from 1Cover representative
23 January 2018, 12:40 PM

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Didn’t need to make a claim but whole experience very positive. Easy to set up, great value for cover offered, initial, ongoing and follow up communication excellent and appreciated. Would use again next trip.

1 comment on this review

Hi David, thank you for your review and we're glad to hear that you had a resoundingly positive experience with Zoom! We look forward to having you use our services again. Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
22 January 2018, 13:14 PM

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This insurance gave me all the peace of mind I needed, especially with car rental excess. It was easy to purchase and inexpensive.

1 comment on this review

Hi Elizabeth, thanks for the fantastic 5 star review and we hope you had a great trip! Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
22 January 2018, 12:14 PM

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iTrek is honestly the best, great value, excellent coverage, patient customer support and lightning quick replies, I know i can rely on them when stuff inevitably goes astray when you're overseas. Can't recommend them enough!

I believe the proof of my satisfaction of your services, prices, and your front line services are the reason i have been with your insurance company for the last 6years for all our travel.