Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
Overall rating 8.7/10

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Prompt service and stress free!

Review by April | 09 August 2018, 16:12 PM | 1 comment Reviewed by April on 09 August 2018, 16:12 PM

Thank you Zoom for your prompt service. We had to pay for additional emergency helicopter costs when ... Read more

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Great communication

Review by Mark | 06 August 2018, 21:42 PM | 1 comment Reviewed by Mark on 06 August 2018, 21:42 PM

Initial purchase documentation was excellent even after modifications / extras. Follow up after holid... Read more

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check Verified Review Paul was invited by Zoom Travel Insurance to write this review.

Did not need to make a claim

Review by Paul | 28 July 2018, 21:33 PM | 1 comment Reviewed by Paul on 28 July 2018, 21:33 PM

Did not need to make a claim thankfully, so cannot rate other than on purchase experience which was g... Read more

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check Verified Review Paul was invited by Zoom Travel Insurance to write this review.
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Great value!

Review by Elena Callipari | 16 July 2018, 17:11 PM | 1 comment Reviewed by Elena Callipari on 16 July 2018, 17:11 PM

Competitively priced insurance. Easy and efficient to access information and apply online. Effective ... Read more

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took sometime to process but end result was most satisfyiing

Review by Brian Bawden | 13 July 2018, 11:29 AM | 1 comment Reviewed by Brian Bawden on 13 July 2018, 11:29 AM

Slow to process as i had put my claim in 4 months before any result i am sure you could speed it up a... Read more

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Zoom Travel Insurance - Great Value

Review by David Deith | 11 July 2018, 23:50 PM | 1 comment Reviewed by David Deith on 11 July 2018, 23:50 PM

We have found Zoom Travel Insurance very good value. Well worth checking out. No problem in putting i... Read more

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Adding a country onto policy

Review by Hayley West | 11 July 2018, 17:29 PM | 1 comment Reviewed by Hayley West on 11 July 2018, 17:29 PM

Sarah, my online chat helper, added Canada onto my USA policy in two seconds! Besides this obviously ... Read more

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So far, so good.

Review by ian8h | 11 July 2018, 16:27 PM | 2 comments Reviewed by ian8h on 11 July 2018, 16:27 PM

The real test of Zoom Travel Insurance and its proof of value for money of course would only come wit... Read more

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New Client

Review by Violet Njo Dickson | 04 July 2018, 17:16 PM | 2 comments Reviewed by Violet Njo Dickson on 04 July 2018, 17:16 PM

I'm a new client. I must say that I'm glad to have found you. We've had peace of mind whi... Read more

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Great value

Review by Toni Martin | 02 July 2018, 23:39 PM | 1 comment Reviewed by Toni Martin on 02 July 2018, 23:39 PM

Appreciated the welcome home email to check that all was ok or if we needed to make a claim (luckily ... Read more

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check Verified Review Joanne was invited by Zoom Travel Insurance to write this review.

Great customer service

Review by Joanne | 22 June 2018, 11:41 AM | 1 comment Reviewed by Joanne on 22 June 2018, 11:41 AM

Very easy to use and best value for money. Didn't have cause to claim but peace of mind is pricel... Read more

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check Verified Review Joanne was invited by Zoom Travel Insurance to write this review.
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check Verified Review Geoff was invited by Zoom Travel Insurance to write this review.

Travel Insurance

Review by Geoff | 22 June 2018, 11:41 AM | 1 comment Reviewed by Geoff on 22 June 2018, 11:41 AM

Luckily we did not need to claim on the insurance. However I would encourage potential clients to car... Read more

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check Verified Review Geoff was invited by Zoom Travel Insurance to write this review.

Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
85 years
age limit
69 years
multi trip duration
15 or 45 days
luggage cover
$750 per item limit
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