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Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 21 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 9.4/10

Customer Experience

9.4/10
9.4/10

Value for Money

9.4/10
9.4/10

Claims Experience

8.8/10
8.8/10
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Great experience

Review by Sam | 15 December 2017, 13:39 PM | 1 comment

Had to make a claim for damage to our rental car, the responses took about a week but the process was... Read more

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Great so far

Review by Kaye | 04 December 2017, 16:04 PM | 1 comment

As I have not had to make a claim I cannot give a proper review. However, you are the first insuranc... Read more

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Verified Review Kaye was invited by Zoom Travel Insurance to write this review.

Bali 2017

Review by Garry | 04 December 2017, 16:04 PM | 1 comment

We had the travel insurance before Mt Agung started eruptions and had no problems with the volcano er... Read more

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Verified Review Garry was invited by Zoom Travel Insurance to write this review.

Quick, easy, inexpensive, invaluable

Review by Michele | 04 December 2017, 16:04 PM | 1 comment

Quick and easy to sign up - did on the way to the airport. Competitive rate, invaluable if you need i... Read more

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Verified Review Michele was invited by Zoom Travel Insurance to write this review.

Competitive rate

Review by Hung | 04 December 2017, 16:04 PM | 1 comment

Good travel insurance rate, not sure about making claim but hope I'll never have to claim. Will ... Read more

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Verified Review Hung was invited by Zoom Travel Insurance to write this review.

Nice to follow up.

Review by Roy Fraser-Watson | 27 November 2017, 16:20 PM | 1 comment

Competitive rates and nice to have a followup to see if everything was OK. . . . . . . Read more

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Made a claim

Review by Trevor | 24 November 2017, 20:42 PM | 1 comment

Had to cancel a trip to USA and a cruise East Caribbean, itinerary was not finalized due to Irma and ... Read more

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Verified Review Trevor was invited by Zoom Travel Insurance to write this review.

Exactly what I was looking for

Review by BRETT | 21 November 2017, 15:58 PM | 2 comments

This was the only insurer that would insure me for my exact needs. Also turned out to be the cheapest... Read more

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Verified Review BRETT was invited by Zoom Travel Insurance to write this review.

Love the follow up

Review by Craig | 07 November 2017, 12:23 PM | 1 comment

Never before has another company asked how my trip went along with the option to make a claim if nece... Read more

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Verified Review Craig was invited by Zoom Travel Insurance to write this review.

Your company being underwritten by Lloyds was re-as...

Review by Douglas | 31 October 2017, 15:27 PM | 1 comment

No claims this time and I shall use your company again if I travel in the future. Being 83, it was a... Read more

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Verified Review Douglas was invited by Zoom Travel Insurance to write this review.

Recommend for those travelling for medical treatmen...

Review by Marian | 24 October 2017, 15:32 PM | 1 comment

Good value travel insurance. Specially chosen as we were travelling overseas for a medical procedure ... Read more

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Verified Review Marian was invited by Zoom Travel Insurance to write this review.

Piece of mind

Review by Maxine | 23 October 2017, 14:41 PM | 1 comment

Didnt need to claim but if we did hope the claim would be as easy as buying zoom domestic on line.. ... Read more

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Verified Review Maxine was invited by Zoom Travel Insurance to write this review.
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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not an Australian resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting Australia. However, we will cover temporary residents of Australia temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to Australia; and -have a home in Australia to which they intend to return; and -hold a current Australian 457 visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

FOUR FAST FACTS

85 years
69 years
15 or 45 days
$750 per item limit
or
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