Worldcare Travel Insurance Reviews

I had a quad biking accident in 2016, luckily I had only suffered bruises but the quad bike had some damage to it. There wasn't anywhere in the policy that excluded quad bikes, yet they managed to find some loophole so that I could not make a claim for the quad damages.The tour company had insurance so I had to pay their excess, luckily as it would have cost more. This was the last of our spending money too.Yet no help from Worldcare. I have used them several times, but I will be trying another company for my next trip.

seniors insurance always costs more but Worldcare is comprehensive but still the least expensive for great cover backed by alliance

This company gave value for money. I checked other companies and some were the same price but this one had different benefits so I will use this company again.

1 comment on this review

Hi Helen, thanks for your feedback on our travel insurance policies' price, coverage and value for money, and for taking the time to post a review. Tegan

Reply from Worldcare representative
14 July 2015, 10:58 AM

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My priority was to have a travel insurance policy I could rely on and I found their service non existent. My son suffered a seizure on a flight. Our first day was spent in a hospital with a doctor's report recommending our son have plenty of rest and less light in the return flight. So I phoned the Worldcare emergency number to be answered by an IVR system, not a person. I then emailed their claims email address in order to get 2 fares changed to better seats for my son and at least one parent. Their response so far: not even an acknowledgement of the email. So, if you want support from your insurance provider, look to another provider. It's also disappointing that their procedures allowed us to fall through the cracks and that management don't appear to have been informed or that the issue hasn't been escalated.

My husband got dengue fever whilst in Thailand. From the moment I contacted Worldcare, they were brilliant, their advice, follow-up and support were invaluable. It is great to have an Australian to speak to and the advice from the nurse was reassuring. The claim was settled quickly, even if the paperwork to make the claim was over the top - this is the only criticism I have of the whole process. I highly recommend Worldcare and will use them again.

My laptop was damaged in Europe and Worldcare were a dream to deal with. My claim was paid in less than 2 weeks and there were no complications. Thanks Worldcare!

Worldcare is my default travel insurance because of their simple policies and good service. I am a frequent traveller so I purchased an annual multi trip policy. I had to make a claim for damaged luggage and I wasn't dissapointed. I will be renewing my policy when it expires.

Most of my luggage was misdirected while travelling to England. I had chosen Plan D Worldcare travel insurance. I spent a lot of money due to this mix up. The carrier refused to accept it was their fault in writing. People at Worldcare refused to file my claim as I did not have the necessary documentation. I would not recommend this policy to anyone.

My encounter with Worldcare travel insurance left me highly confused, just like the people who work in their customer service department. While filing a claim, I contacted their customer service hotline and regretted the decision immediately. Just filing the claim proved to be a huge task as I was constantly transferred from person to person and asked to fill an overwhelming number of forms. After filing, I received my reimbursement really quick. The claims process was a very unpleasant one.

Bought a policy for my family and myself for our trip to Bali. I have 3 kids and it really helps me save because my children is covered for free. My youngest daughter had a bout of diarhhea while is Bali and the medical fees and medicine were covered by Worldcare. Awesome service.

I had insured myself and my husband before going on a recent trip to Philippines. Our baggage was stolen and we applied for the claim for loss of baggage. After several unreturned calls, they finally got back to us and our claim was accepted. It took quite some time for the claim to get processed, and we were paid only 65% of our loss. Worldcare needs to improve.

After recommendation from friends and family, I decided to go with Worldcare travel insurance. I must say that I found them to be just like any other insurance company. The products that they offer are standard along with their service. I would neither recommend nor discourage people from opting for Worldcare travel insurance.