Worldcare Travel Insurance Reviews

seniors insurance always costs more but Worldcare is comprehensive but still the least expensive for great cover backed by alliance

This company gave value for money. I checked other companies and some were the same price but this one had different benefits so I will use this company again.

1 comment on this review

Hi Helen, thanks for your feedback on our travel insurance policies' price, coverage and value for money, and for taking the time to post a review. Tegan

Reply from Worldcare representative
14 July 2015, 10:58 AM

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My priority was to have a travel insurance policy I could rely on and I found their service non existent. My son suffered a seizure on a flight. Our first day was spent in a hospital with a doctor's report recommending our son have plenty of rest and less light in the return flight. So I phoned the Worldcare emergency number to be answered by an IVR system, not a person. I then emailed their claims email address in order to get 2 fares changed to better seats for my son and at least one parent. Their response so far: not even an acknowledgement of the email. So, if you want support from your insurance provider, look to another provider. It's also disappointing that their procedures allowed us to fall through the cracks and that management don't appear to have been informed or that the issue hasn't been escalated.

My husband got dengue fever whilst in Thailand. From the moment I contacted Worldcare, they were brilliant, their advice, follow-up and support were invaluable. It is great to have an Australian to speak to and the advice from the nurse was reassuring. The claim was settled quickly, even if the paperwork to make the claim was over the top - this is the only criticism I have of the whole process. I highly recommend Worldcare and will use them again.

My laptop was damaged in Europe and Worldcare were a dream to deal with. My claim was paid in less than 2 weeks and there were no complications. Thanks Worldcare!

I have been with Worldcare for 3 years now and I am more or less satisfied with their service. The claim takes time to get processed and the loss is not fully covered, but I am fine with it as far as they consider the claims and process it.

I wanted to get myself insured with a good travel insurance company, and that is when someone told me about Worldcare. They claimed to be the best, but from my experience I would say that they are the worst. My claim for loss of income was not processed even after furnishing them with all the details.

Being a frequent traveller and an old client of Worldcare, I expected better services. However, my claim for loss of baggage was not processed and was rejected without being given a single reason for it. My calls were not answered and e-mails were ignored. I would not recommend Worldcare to anyone.

Most of my luggage was misdirected while travelling to England. I had chosen Plan D Worldcare travel insurance. I spent a lot of money due to this mix up. The carrier refused to accept it was their fault in writing. People at Worldcare refused to file my claim as I did not have the necessary documentation. I would not recommend this policy to anyone.

After recommendation from friends and family, I decided to go with Worldcare travel insurance. I must say that I found them to be just like any other insurance company. The products that they offer are standard along with their service. I would neither recommend nor discourage people from opting for Worldcare travel insurance.

Dealing with insurance companies has always been a pain. But I was forced to change my opinion after my encounter with Worldcare. Their promises and claims are genuine. My official trip to Europe was cancelled at the last minute. My travel claim was approved and I received full payment.

Due to some internal problems, my airline cancelled my flight from Denmark at the last minute. I had to find my way back home with my own money. I was entitled to reimbursement from the travel insurance company, but I didn’t receive a penny. After filing a complaint I was told that my claim was rejected as I was entitled for reimbursement from the airline as well. In the end, I had to bear the loss. Please be careful of the fine-print when it comes to Worldcare.