Woolworths Travel Insurance Reviews

this is from woolworths:

You can cancel your Woolworths Travel Insurance policy at any time. If you cancel within the 14 day cooling off period, you will receive a full refund of your premium, as long as you haven't started your trip of made a claim. After the 14 days, we can still cancel the policy but we cannot give you a refund.

I took out comprehensive travel insurance with Woolworths in early January - before Coronavirus. Have just checked their website in case I cant travel as planned later in the year. They have issued a 'statement' which completely absolves Woolworths of any responsibility to cover this outbreak even though at the time I took out insurance, COVID-19 was an unknown event. Looks like I should have gone to AAMI, Budget, CGU, HBF or another more reputable insurer - who are apparently honouring policies taken out before 21st January.

Hi there!Would 100% not recommend having anything to do with Woolworths and their insurance unless you want to be messed around.My family were overseas when my father had a medical emergency involving a serious head injury, and the customer service team at Woolworths were perhaps the worst I have ever had to deal with.I spoke to three different parts of the claims department to arrange this over three days, and I had one 'question the validity' of my mother and sister staying with him until he could fly home - I emphasise that he had a head injury.They then - before any paperwork had been lodged - advised that any claim we put through for this incident would be denied, and therefore meant that the insurance was not valid for the extra 5 days they had to stay overseas. This was after they had let the insurance lapse by being grossly uninformed about their own policies, and advised me to 'go elsewhere and see if they'll insure you' then letting me know in the next sentence that if I did that, that would ultimately void the insurance we had paid for through Woolworths!Absolute poor excuse of customer service, would never, ever recommend this to anybody.

Waste of money. Should have taken notice of other reviews. Now my advice for fellow travellers but too late for me.

I've travelled a lot overseas and always got insurance and only used once before in 20 years. I was robbed, lost my phone and $30 - despite having a police report and proof of everything they are not paying. Do not use this company.

The details of the PDS pretty much absolves Woolworths Insurance from paying any claim to anybody for anything. Go elsewhere.

The basic and comprehensive insurance both state cancellation up to certain amount.. the PDS section 3 says it cover flights and accomodation if you cant retrieve it from any other source. ... however if you skip right down pass section 3 exclusions pass section 11... to "general exclusions" you'll find the rest of the reasons they wont cover your losses ... the reasons you may actually pay them to cover you...

Will rate when use On my trip to Bali by all reviewing found this insurance to be well spoken of by other users.

Worst experience !!! Insurance Scam
Whatever you claim they are declaimed .
I had a policy with them last 4 years . Feeling stressful time to change all Woolworth insurance product from now .

Stay clear people! I know it's not just Woolworths Travel Insurance but after having damaged a motorcycle on an overseas trip I learnt today my claim had failed because motorcycles are not included under rental vehicles. You'd only know this under the meaning and terms section. Why not say that rental vehicles includes sedans, 4wd etc excluding motorcycles and scooters. I took out a policy thinking that a vehicle was a motorcycle! Who knew? Apparently only the insurance company! Just feel so cheated!

Have submitted a complaint through FOS. Like other reviewers been nearly 2 months and privided everything requested but still no response. I hate to think what would happen with a more substantial claim. Avoid!!!!'

Not sure why Woolworths are different to everyone else, but NEVER take out group/family/couple policies. If you insist on taking out a policy with Woolworths, ensure you take out individual policies for each person. The reason being, taking out individual policies you get full value for money. Say for example, on the individual full comprehensive policy you get up to $10,000 that's payable. If you take out a couple policy, which is the same money as just two individual policies, HOWEVER, the amounts that you can claim aren't doubled... So, if both persons on the couples policy lost their baggage, they'd have to split the $10,000 between them. Even though they've paid exactly the same amount each as what someone on an individual policy has, all the payable amounts have to get divided by how many persons are on the policy. It's absolutely sneaky as. I rang and spoke with Woolworths insurance and confirmed that was the case. When asked, why? The lady simply said, "It's a very good question and perhaps that's one for the underwriter". Very very sneaky. When you really get into the policy, it's actually quite poor what you're actually getting. AVOID. Do your research and ensure you don't fall victim to companies like this!