Travel Insurance Direct Reviews

I lost my $500 glasses while travelling overseas. I made a claim, 2 weeks later when enquiring about the progress of my claim, they informed me that my claim has been approved but my glasses had a depreciated by a whopping 60%! After paying the $100 excess, I received $103. TID noted that PDS clearly states depreciation will be calculated at "rates reasonably determined by us". I tried to lodge an appeal, but after the appeal, they said that after a "thorough review" the 60% depreciation stands.

I took out a family policy prior to my trip to Europe with Travel Insurance Direct. 2 days before we were due to fly out, my 2 year old child was down with high fever, and I had to cancel my trip. Thanks to TID’s policy, I was paid all the cancellation charges.

Travel Insurance Direct is the best insurance for me. They provided excellent service throughout the claiming process, which is almost paperless. Whenever I had any enquiries, the customer service team resolved it in a timely manner. All you have to do is make sure your documentations are in place.

My personal experience with Travel Insurance Direct has been a very uncomfortable one. The people there treat you badly and there are instances when your calls are avoided. I went for a trip and was injured during the trip, while they covered me for my medical bills, I was not able to go back to work due to those injuries but they would not pay me for the loss of income benefit. Felt cheated.

I am very new to using computers and the internet but I found that purchasing a policy on Travel Insurance to be much simpler than others. It is so reliable. If anybody wants to get insurance they should get it from them.

Getting a policy online is quick and easy. The policies are written such that they are flexible and easy to understand. I highly recommend them. Thanks.

I purchased a policy online of TID website. I like the simplicity of the purchase process. They also write to you after your trip to give you the link in case you want to make a claim. It would have been better if they had a more personalised reply compared to their standard replies.

Don’t be fooled by the grand claims of Travel Insurance Direct. During my trip to Darwin, I fell and fractured my leg and could not work for 3 months. While buying the policy I was informed that I would be compensated if something like this happened, but after I filed a claim I received no compensation.

On my trip back to Sydney from Japan, due to some technical issues, the flight landed at Melbourne airport for few hours and then left for Sydney. However, while I was in Sydney airport my laptop got stolen and the Travel Insurance Direct did not render any help. According to them, I was in Australia, thus, not eligible for the claim. However, if not for the technical fault in the plane I would have directly reached Sydney and such a thing would not have happened. I disagree with their policy and hence wouldn’t recommend it to anybody.

During our last trip the car that we had rented met with an accident and they paid for the car rental excess and our medical expenses. Highly recommended.

My experience with Travel Insurance Direct has been satisfactory. Their customer service is a little unreliable. But their plans cover a wide variety of situations from natural disasters to terrorist attacks. And their website is highly helpful and explains their policies in detail.

I was recently tour en route in Asia. During my stay in India suffered from food poisoning after eating at a local joint in which I was hospitalised. Thanks to Travel Insurance Direct, the medical expenses was taken care of.