Travel Insurance Direct Reviews

Travel Insurance Direct reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Travel Insurance Direct reviews
Overall rating 6.9/10

Customer Experience

6.9/10
6.9/10

Claims Experience

5.9/10
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Value for Money

7.1/10
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Don't buy with TID.

Review by james21 | 25 February 2013, 11:57 AM | 0 comment Reviewed by james21 on 25 February 2013, 11:57 AM

I lost my $500 glasses while travelling overseas. I made a claim, 2 weeks later when enquiring about ... Read more

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TID were great when I had to cancel my trip

Review by Greta | 25 February 2013, 11:30 AM | 0 comment Reviewed by Greta on 25 February 2013, 11:30 AM

I took out a family policy prior to my trip to Europe with Travel Insurance Direct. 2 days before we ... Read more

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Best insurance for me.

Review by Samantha45 | 25 February 2013, 11:25 AM | 0 comment Reviewed by Samantha45 on 25 February 2013, 11:25 AM

Travel Insurance Direct is the best insurance for me. They provided excellent service throughout the ... Read more

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Not a good experience

Review by Alicia43 | 25 February 2013, 11:12 AM | 0 comment Reviewed by Alicia43 on 25 February 2013, 11:12 AM

My personal experience with Travel Insurance Direct has been a very uncomfortable one. The people the... Read more

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Go with TID - you won't regreat it.

Review by jeanpalmer | 22 February 2013, 01:30 AM | 0 comment Reviewed by jeanpalmer on 22 February 2013, 01:30 AM

I am very new to using computers and the internet but I found that purchasing a policy on Travel Insu... Read more

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Easy to understand policies

Review by monica86 | 22 February 2013, 01:27 AM | 0 comment Reviewed by monica86 on 22 February 2013, 01:27 AM

Getting a policy online is quick and easy. The policies are written such that they are flexible and e... Read more

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Could be more personalised.

Review by aileen23 | 22 February 2013, 01:05 AM | 0 comment Reviewed by aileen23 on 22 February 2013, 01:05 AM

I purchased a policy online of TID website. I like the simplicity of the purchase process. They also ... Read more

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Waste of money

Review by Spencer | 22 February 2013, 01:04 AM | 0 comment Reviewed by Spencer on 22 February 2013, 01:04 AM

Don’t be fooled by the grand claims of Travel Insurance Direct. During my trip to Darwin, I fell and ... Read more

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Ridicuious rules - don't go with TID.

Review by willywonka85 | 22 February 2013, 01:02 AM | 0 comment Reviewed by willywonka85 on 22 February 2013, 01:02 AM

On my trip back to Sydney from Japan, due to some technical issues, the flight landed at Melbourne ai... Read more

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Highly recommended

Review by Monica | 22 February 2013, 00:30 AM | 0 comment Reviewed by Monica on 22 February 2013, 00:30 AM

During our last trip the car that we had rented met with an accident and they paid for the car rental... Read more

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Helpful website, customer service a bit scratchy

Review by MichaelB1 | 22 February 2013, 00:01 AM | 0 comment Reviewed by MichaelB1 on 22 February 2013, 00:01 AM

My experience with Travel Insurance Direct has been satisfactory. Their customer service is a little ... Read more

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Covered by TID.

Review by Benjamin41 | 22 February 2013, 00:00 AM | 0 comment Reviewed by Benjamin41 on 22 February 2013, 00:00 AM

I was recently tour en route in Asia. During my stay in India suffered from food poisoning after eati... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 81
age limit
Under 76
multi trip duration
38 days leisure, 90 days business
luggage cover
$700 per item limit
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