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Travel Insurance Direct Reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Overall rating 6.6/10

Customer Experience

6.5/10
6.5/10

Value for Money

6.8/10
6.8/10

Claims Experience

5.8/10
5.8/10
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Steer Clear

Review by KatieBernstein | 21 February 2013, 23:56 PM | 0 comment

I took their travel policy when I went on my trip to the States, and I lost my iPad at the airport. D... Read more

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Expenses covered. Thank you TID!

Review by John_Diamond | 21 February 2013, 23:37 PM | 0 comment

I recently purchased travel insurance from Travel Insurance Direct on a whim after browsing through t... Read more

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Don't go with TID unless you like peanuts

Review by PearlyPearls | 21 February 2013, 23:35 PM | 0 comment

Travel Insurance Direct do not honour their promise! I was paid peanuts in the name of trip cancellat... Read more

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TID - a kick in the teeth.

Review by Ryan787 | 21 February 2013, 23:23 PM | 0 comment

I was travelling in South America for nature and wildlife photography. I witnessed an accident and le... Read more

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Cheap insurance.

Review by susies4 | 21 February 2013, 00:16 AM | 0 comment

I have bought TID for a second time. It was recommended by my daugher. The site is easy to navigate a... Read more

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Good and honest insurers.

Review by coneydog | 20 February 2013, 12:05 PM | 0 comment

Bought my first policy with TID and I broke 2 ribs while in Florida. When I got back to Australia 2 w... Read more

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Extra two days covered no problem

Review by Ana | 19 February 2013, 12:16 PM | 0 comment

My last trip with my husband to New Caledonia was extended by two days due to bad weather. The additi... Read more

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Payment took a while but we got there in the end

Review by Mia_Thorn | 19 February 2013, 10:48 AM | 0 comment

My trip to Fiji was a memorable one, but my husband fell sick with flu and couldn't fly so we had to ... Read more

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True to their word

Review by K.Melissa | 19 February 2013, 10:06 AM | 0 comment

Travel Insurance Direct lives up to their reputation. I paid them to insure me and my family for our ... Read more

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Claims process fast and easy

Review by GaryOM21 | 19 February 2013, 09:59 AM | 0 comment

I am a complete adventure sports junkie, and skiing is my all-time favourite sport. I frequently visi... Read more

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never again!

Review by nickm | 26 October 2012, 10:44 AM | 0 comment

Had a horrible experience with this company. I had a claim for a stolen camera (I supplied a police r... Read more

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Do not buy from them

Review by Tandm156 | 30 August 2012, 12:37 PM | 0 comment

This is a compan y that appears helpful when you are buying the policy but will go to great lengths t... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

Under 81
Under 76
38 days leisure, 90 days business
$700 per item limit
or
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