Travel Insurance Direct Reviews

Travel Insurance Direct reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Travel Insurance Direct reviews
Overall rating 6.9/10

Customer Experience

6.9/10
6.9/10

Claims Experience

5.9/10
5.9/10

Value for Money

7.1/10
7.1/10
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Very happy.

Review by emanandl | 04 March 2013, 15:02 PM | 0 comment Reviewed by emanandl on 04 March 2013, 15:02 PM

The last thing we expected to happen in NZ when travelling in the South Island after the earthquake r... Read more

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Competitive prices from TID.

Review by kh98 | 28 February 2013, 20:08 PM | 0 comment Reviewed by kh98 on 28 February 2013, 20:08 PM

Everybody travelling overseas should purchase travel insurance. They should also be sure that they ha... Read more

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Cool on the outside, not so cool on the inside

Review by AndyEverett | 28 February 2013, 17:46 PM | 0 comment Reviewed by AndyEverett on 28 February 2013, 17:46 PM

Travel Insurance Direct makes everything look super simple and cool, but in reality it is nothing lik... Read more

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Reputable and professional.

Review by vicki17 | 26 February 2013, 13:23 PM | 0 comment Reviewed by vicki17 on 26 February 2013, 13:23 PM

I was doing some research on travel insurance on google and found TID to be competitive and easy to u... Read more

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Best out of 6 that I compared.

Review by katewill33 | 26 February 2013, 12:38 PM | 0 comment Reviewed by katewill33 on 26 February 2013, 12:38 PM

The website is simple and easy to use. I didn't have to waste time calling the call centre because of... Read more

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Quick payout from TID for me.

Review by kimi84 | 26 February 2013, 12:36 PM | 0 comment Reviewed by kimi84 on 26 February 2013, 12:36 PM

Unfortunately on my trip to France, I had my phone and wallet stolen from my bag. The TID officer was... Read more

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Happily recommend to others.

Review by a_miranda | 26 February 2013, 12:04 PM | 0 comment Reviewed by a_miranda on 26 February 2013, 12:04 PM

TID's quotes were very competitive. The benefits compared well with other premium offerings from comp... Read more

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Research before you buy.

Review by pinkpanther | 26 February 2013, 11:52 AM | 0 comment Reviewed by pinkpanther on 26 February 2013, 11:52 AM

I found that TID's policy was cheap and covered everything I wanted to be covered for and there was n... Read more

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Will definitely use them again.

Review by justin26 | 25 February 2013, 12:50 PM | 0 comment Reviewed by justin26 on 25 February 2013, 12:50 PM

On my trip to England with my partner, our airline lost our luggage. We contacted TID and they were r... Read more

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Thank you TID.

Review by maxp34 | 25 February 2013, 12:50 PM | 0 comment Reviewed by maxp34 on 25 February 2013, 12:50 PM

2 weeks prior to our trip to the US of A, our baby daughter fell very sick and we needed to cancel ou... Read more

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Do not go with TID, they have double standards

Review by CharlieAdam | 25 February 2013, 12:43 PM | 0 comment Reviewed by CharlieAdam on 25 February 2013, 12:43 PM

Travel Insurance Direct follows the policy of double standards! I was paid peanuts in the name of tri... Read more

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I always use TID.

Review by noel87 | 25 February 2013, 12:05 PM | 0 comment Reviewed by noel87 on 25 February 2013, 12:05 PM

I have used Travel Insurance Direct for a few times now. Their prices are cheaper than most and I go ... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 81
age limit
Under 76
multi trip duration
38 days leisure, 90 days business
luggage cover
$700 per item limit
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